Royal Papworth Hospital NHS Foundation Trust’s CIO Andrew Raynes on balancing the ambidexterity of digital transformation to deliver real benefits for staff and patients with interoperability

The digital vision at Royal Papworth Hospital NHS Foundation Trust is centred on bringing tomorrow’s treatments to today’s patients with a clear mission to provide excellent, specialist care to patients suffering from heart and lung disease. Royal Papworth has a history of innovation over a hundred years… The first hospital to carry out a heart transplant in 1979, it continues to set standards in care with ground-breaking new treatments.

Andrew Raynes took up his role as CIO for the Trust in 2017 overseeing a digital transformation program bringing value to staff and patients. Part of the team that worked on the move from Papworth Everard to the new state-of-the-art hospital on the Cambridge Biomedical Campus he is passionate about the platform this has given for the Trust to move forward.

Outstanding digital practice

During a CQC visit in 2019, Raynes was pleased to see the digital practice at Royal Papworth recognised as outstanding. “It has helped us lead our organisation and improve the treatment of our patients,” he adds. “We’ve subsequently focused on a big launch around an order communications solution, which we’ve implemented. In addition, we’ve also done a great deal of work on an initiative called Scan4Safety where we use technology like barcodes to enable traceability throughout the organisation.

“For example, tracking implanted devices with patients, providing them with remote care. We now have nearly 6,000 patients we monitor through remote care, and all using standards. We have patients that come in with wristbands so we can trace them through the organisation. This ensures we can apply medications management in a secure and safe way. We get the right patient seen by the right member of staff and treated with the right drugs. Furthermore, we’re making incredible advances in healthcare which include a new surgical robot we’ve introduced. Versius is a first in the UK. Moreover, it makes surgery less invasive for our thoracic department and helping our patients make speedier recoveries to leave hospital sooner.”


“I learned in Brazil that three people die every five minutes because they’re medicated with the wrong drugs,” recalls Raynes. “So, the availability to scan person, product and place is a really empowering and accurate way of gaining information. Sharing or federating information through systems and platforms will improve data quality. Interoperability also helps us provide better care.”

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