Exiger has been awarded a huge contract to help modernise the detection of transshipment for the US government

Exiger, the market-leading supply chain AI company, announced today that it has been awarded an exclusive, multi-million dollar contract by US Customs and Border Protection (CBP) to modernise the detection of illicit transshipment across global supply chains. Designed to evade tariffs, trade restrictions and sanctions, illicit transshipment is the practice of manipulating supply chains to disguise a product’s true country of origin. Exiger’s Trade AI will be adopted and deployed across CBP, serving as an additional tool for the US government’s transshipment detection capability.

Transshipment identification and enforcement are critical priorities for the Department of Homeland Security (DHS) and CBP. Convergent Solutions, Inc., DBA Exiger Government Solutions, will equip CBP enforcement offices and personnel across the US with access to Exiger’s AI platform and data to identify illicit transshipment at-scale and in real-time.

“Billions of dollars worth of global trade move through illegal transshipment channels that seek to bypass US restrictions,” said Exiger CEO Brandon Daniels. “A core CBP mission is to enforce US trade and forced labor laws, thereby helping ensure that American manufacturers and workers are competing on a level playing field. Exiger is proud to support this mission, bringing to bear the world’s largest proprietary supply chain database and the market’s most sophisticated AI.”

Exiger’s AI will be an additional resource available to CBP personnel to:

  • Detect illegal transshipment across global supply chains
  • Monitor and enforce tariff and trade regulations
  • Leverage Exiger’s proprietary AI models and trade intelligence data to enrich data in CBP systems and enhance decision making
  • Deploy AI-enabled validations of tariff classification, value and country of origin
  • Create automated bills of material for products and sub-components
  • Map the flow of raw materials and sub-components through global supply chains
  • Risk-score shipments in-real time
  • Collect tariff revenues earlier
  • Trace global supply chains to enhance import visibility and risk segmentation

Exiger’s proven AI solutions have been deployed across 60+ US Government agencies, including the Department of War, Department of State, Department of Energy, DHS, the intelligence community, and armed forces.

Exiger’s technology continues to earn top recognition. In April, Exiger was named an awardee on the Government Services Administration’s Supply Chain Risk Illumination Professional Tools and Services (SCRIPTS) Blanket Purchase Agreement, and was the highest-ranked unrestricted vendor awardee of the 10-year, $919 million contract. This year, Exiger was named a Leader in the 2025 Gartner® Magic Quadrant™ for Supplier Risk Management Solutions, a Best-of-Breed Solution and three-time Value Leader in Spend Matters’ SolutionMap, and a Leader in Omdia’s Market Radar: Firmware and Software Supply Chain Security. Exiger also won a 2025 STEVIE® Award for AI Company of the Year.

  • AI in Supply Chain

Financing searches surged by up to 130% before august tariff implementation, according to new research from Crux Analytics.

American businesses showed striking levels of financial anxiety in the final weeks before new tariffs took effect on major trade partners, including Canada, Mexico, Japan, and the EU, according to a comprehensive analysis of Google search data across all 50 U.S. states by business relationship intelligence platform Crux Analytics.

The data reveals a clear geographic pattern of pre-implementation business distress, with port states, border regions, and manufacturing centers showing the most severe spikes in financial stress indicators as companies braced for supply chain disruptions.

Nationally, business loan-related searches increased an average of 23%, but border states averaged 32% increases. Cash flow-related searches rose 28% on average nationwide, with port states showing 98% average increases.

Regional Economic Impact Patterns Emerge

The data reveals distinct regional responses to the approaching tariff deadline, including 42 of 50 states showing statistically significant increases in at least one category:

  • Port and Trade Gateway States showed the highest cash flow-related stress (Maryland up by 130%, California by 107%, Louisiana by 97%), suggesting immediate working capital concerns as import costs prepared to spike.
    • On average, port states showed 98% average increases in cash flow searches.
  • Manufacturing Belt States balanced between loan searches and closure planning (Pennsylvania had a 53% increase in business loan interest, and a 51% increase in searches related to going out of business), indicating companies weighing expansion financing against shutdown scenarios.
    • Manufacturing states averaged 27% increases in searches related to “going out of business”.
  • Interior Agricultural States showed more moderate but still significant increases (Minnesota had a 61% increase in searches for cash flow, Iowa a 41% increase), reflecting concerns about input costs for farming operations and food processing. Southern manufacturing states also demonstrated stress, with South Carolina showing a 32% increase in cash flow searches.
  • Border Manufacturing Regions demonstrated broad-spectrum anxiety across all financial stress indicators, suggesting the most comprehensive preparation for supply chain disruption.
    • Border states averaged 35% increases across all business stress indicators.

Border States Showed Highest Anticipatory Anxiety

States along the Mexican border showed consistent patterns of business stress across multiple indicators:

  • Texas:
    • Searches for “going out of business” increased by 51%
    • Business loan-related searches increased by 30%
    • Cash flow-related searches increased by 39%
  • California:
    • Emergency loan-related searches increased by 55%
    • Cash flow-related searches increased by 107%
    • Business loan-related searches increased by 28%
  • Arizona:
    • Business loan-related searches increased by 50%
    • Searches for “going out of business” increased by 47%
    • Cash flow-related searches increased by 44%
  • New Mexico:
    • Searches for business loans increased by 29%

Emergency Financing Surge in Major Economic Centers

Beyond border regions, major metropolitan areas showed sharp increases in urgent financing searches:

  • Illinois: Business loan-related searches increased by 56% (Chicago manufacturing hub)
  • Pennsylvania: Business loan-related searches increased by 53%, emergency loan-related searches increased by 38%
  • Ohio: Business loan-related searches increased by 47%, emergency loan-related searches increased by 10%
  • Maryland: Business loan-related searches increased by 89% (highest in the nation)
  • New York: Emergency loan-related searches increased by 37%
  • Louisiana: Cash flow-related searches increased by 97% (Port of New Orleans – Gulf Coast trade hub)

Maryland’s 89% surge in business loan-related searches – the highest increase recorded – likely reflects the Port of Baltimore’s role as a major East Coast import gateway, with businesses anticipating significant supply chain cost increases.

“Going Out of Business” Fears Peak in Manufacturing States

Perhaps most concerning, searches for “going out of business” spiked across manufacturing-heavy regions:

  • North Carolina: +52% (textile and furniture manufacturing)
  • Texas: +51% (largest Gulf Coast port and border manufacturing)
  • Pennsylvania: +51% (steel and manufacturing)
  • Arizona: +47% (border manufacturing)
  • New York: +33%
  • Ohio: +22%

The concentration of business closure fears in manufacturing states suggests companies that rely heavily on imported raw materials or components were actively calculating worst-case scenarios as input costs prepared to rise.

Cash Flow Crisis Indicators

“Cash flow” searches – indicating immediate operational funding concerns – show the most dramatic increases nationwide:

  • Maryland: +130% (Port of Baltimore handles significant international imports)
  • California: +107% (primary Pacific gateway for Mexican imports)
  • Louisiana: +97% (Port of New Orleans – Gulf Coast trade hub)
  • Pennsylvania: +62% (Manufacturing heartland)
  • Minnesota: +61% (Agricultural processing centre)
  • Virginia: +60% (Port of Norfolk operations)

“What we’re seeing in this data is essentially a real-time window into business sentiment that traditional economic indicators often miss,” said Jacob BennettCo-Founder of Crux Analytics. “While it’s true that tariffs can ultimately benefit certain domestic industries and strengthen supply chain resilience, the immediate anxiety we’re tracking reflects the reality that small businesses often lack the capital reserves and diversified supplier networks that the US’ biggest corporations use to weather trade transitions. Cash flow-related searches increasing up to 130% particularly concerns us, because it suggests many smaller operations were scrambling for working capital just to bridge the implementation period.”

SupplyChain Strategy attended July’s Exiger Executive Forum to hear from the best and the brightest in the industry.

Supply chain resilience is one of the most pressing concerns of modern business, whether executives are aware of it or not. That was the central theme of the Exiger Executive Forum held on July 23rd 2025. Titled Supply Chain Sovereignty in a Fractured World: Winning the AI and Geopolitical Race for Resilience, the event brought together business analysts, CEOs, supply chain and procurement executives, academics, and politicians for an open discussion around supply chain sovereignty and the urgent need to secure supply chains across myriad industries and territories.

As geopolitical events, trade wars, and threats to globalised networks threaten to destabilise global and local supply chains, the case for supply chain sovereignty, which is an organisation’s ability to control its supply chain and minimise dependence on external suppliers, becomes increasingly stark. However, a myriad of stakeholders must come together to enable organisations and nations to gain independent control of supply chains, and collaboration between industry, government, and academia is essential.

Three guest speakers joined Maria Villablanca, CEO and Co-Founder of Future Insights Network, each representing voices from within politics, business, and academia: Tobias Ellwood, former UK Minister and Chair of the Defence Select Committee; Koray Köse, CEO and Chief Analyst of Köse Advisory, Senior Fellow at GlobSEC Geotech Centre, and Board Member of Slave-Free Alliance; and Karsten Machholz, Professor for Supply Chain Management and Strategic Procurement at University of Applied Sciences, Wuerzburg-Schweinfurt. 

The discussion exemplified the discordancy of priorities and perspectives among senior voices from all angles regarding security, economics, policies all impacting value chains, albeit with a shared willingness to engage in secure, competitive, ethical and innovative supply chains, fuelling businesses and economies through heightened volatility in a fractured world that is recalibrating through the era of reglobalisation.

Supply chain sovereignty: Bridging political understanding, and urgency

“It is a dangerous world that we’re entering,” Ellwood warned. “If I ask you ‘Do you think the world will be safer or more dangerous in five years from now?’, I think we’d all agree in which direction it’s going. We have to then ask ourselves how we prepare for that.” To that end, Ellwood believes an increased focus on supply chain sovereignty is both an economic and military imperative.

For Ellwood, the central issue is limited understanding, both public and private, around the urgency presented by the current risk and threat environments. Through the combination of limited knowledge around supply chain complexity and an election cycle-focused impetus to enact vote-winning policies, he believes the political class lacks both the nous and urgency to prioritise supply chain sovereignty.

“After 20 years in politics, I can safely say that many politicians are simply unaware of what’s coming over the hill,” said Ellwood. “The tide took me out to the last general election, and so I went from helping to craft and nudge policy and encourage Britain to move forward to then scrutinising what we were doing, not just at home but internationally. Now that I’m outside of politics, I continue doing those same things.”

The necessity for political engagement is not lost on Köse, who through his own experiences of researching, advising and leading supply chain organisations, has been advocating for supply chain resilience as a top line driver for economies and companies, has equally encountered the depth of that disconnect.

“At an early point I realised that geopolitics is the key denominator for all value chains and all of us in this context,” he said, adding that work is overdue but starting to be underway to bridge this gap. “The London Defence Conference, as one critical congregation, is key for you all folks to be aware of. Not only because of what they do in terms of bringing the politicians into one room to debate some of the most fierce topics of the day, but it’s all about convergence. Bringing in supply chain leaders, policy makers and technology folks with a direct approach to debate.”

Villablanca noted that Ellwood’s presence was indicative of a gradually shifting tide, however. “It’s not lost on me that here we are in this panel, talking about supply chain, and we have a former politician with us,” she said. “That is very different to some of my earliest supply chain conferences where we didn’t see that, so it’s a sign of the times. Set the scene for us around why you’re here and why it’s important to discuss the geopolitical situation vis-a-vis supply chain today.”

“I spent most of my time in politics trying to strategise, trying to go four or five chess moves ahead, and I found I was on my own,” Ellwood replied. “Politicians operate for the day, for the here and now, the election cycle; the news cycle is what keeps them busy. They’re not thinking about these things and yet the world we’re now seeing in everything… everything is being weaponised because that is the change in the character of conflict.

“But today, from my perspective, I see the world splintering into two spheres of hugely competing influences. If you look at the number of countries that have signed up to China’s One Belt One Road initiative, you’ll see that many of them are either opting or hedging their bets as to where things go. 

“To make matters worse, our exemplifiers of what democracy looks like aren’t in a good place. We see what’s going on in America, British politics and so on, and Europe and America are not on the same page. We aren’t promoting global law in the sense that we had a sense of determination that we had when organisations were set up in 1945. Other nations are getting together and realising that there’s an opportunity to exploit the wobbliness of our world order and do things their own way.

“That’s where the mechanisation of just about anything comes in to cause us economic harm, to sow political discord from afar. It’s very easy to do and becoming easier simply because of the openness of our society. It means, from a rudimentary perspective, anything you do can be weaponised against you.”

“It’s very easy, from afar, to then limit your supply chains and thereby limit your capabilities. There are countries that specialise in sowing economic discord from afar. They understand and learn and know supply chains better than we do, and they can work out which missing pieces will cause our assembly lines to grind to a halt.”

That lack of preparedness, he says, is an impediment to putting the nation on a footing that could support a war effort on the scale of the World Wars.

He continued: “There’s also the prospect of preparing for war, which means that we are suddenly spending more money on defence. Our ability to switch on the supply chain levers to support military capability is not there. This is why companies that have no connection with the defence world need to think about the services they provide that might have a military bearing. In five years time, you may be called upon to do exactly that.

“That is the mindset we now need to get into. Security and economy are one and the same now, and that’s what we need to learn.”

AI, foresight, and risk strategy

The conversation then shifted to the business side, where securing critical supply chains powering key technologies such as AI, defence and security, biotech, energy and quantum computing has become a more pressing concern in the wake of a range of global disruptions through the early 2020s. 

Along with broad supply chain breakdown during the COVID-19 pandemic, the geopolitical environment has become more fraught. Escalating trade wars, the imposition of sweeping import tariffs in the US and heightening tensions between America and China have thrown globalised networks into question. Alongside those challenges, Environmental, Social and Governance (ESG) directives have placed an increased onus on supply chain leaders to sanitise their supply networks against modern slavery, conflict minerals, and indirectly sourcing materials from rogue nations. The case for establishing redundancies in supply, as well as heightening visibility on an end-to-end supply basis, was thus clear amongst the panel.

“Koray, you work with a lot of different companies,” began Villablanca. “Do you think there’s a mindset issue where politics and commerciality need to come together to realise the common goal and create resilient supply chains?”

Directly, there probably is a mindset issue,” Köse replied. “I think there is a lack of clarity about the importance of geopolitics’ impact upon supply chains, and there is certainly the capability issue of understanding the context of geopolitics.” He then elaborated on the challenge by highlighting shortfalls in companies’ predictive capabilities.

“Companies operate with risk dashboards,” he continued. “Sometimes it’s just red, yellow, green, and that’s all you have. They have a few key risk indicators like financial compliance issues, quality issues, performance issues, but you never see strategic foresight. It’s retroactive, based on historical numbers. If you look at a production line it might say, ‘We didn’t have an incident for 80 days’. What if somebody were to say, ‘We won’t have an incident in the next 100 or 80 days’? You don’t see that in production; it always looks backwards because it is built on the past.

“A big problem in a lot of the military complex, and in politics, is thinking that the next war will be like the last one. They cannot necessarily understand that asymmetric, hybrid and proxy warfare is really where things are going, and the same goes for technology. Supply chains are often built on yesterday’s technology.”

To then end, he believes supply chain leaders should be more forthright in leveraging their profound influence upon business operations: “In supply chain, we see the conversation about having a ‘seat at the table’ for decades now and I always say, ‘Just bring your own freaking table’, and invite everybody to it. Everything, every cent in an organisation, goes through you. Own that leverage and don’t run after them, invite them to come to you. Your table is where value is generated, secured and innovation and competitiveness are established. You hold the fate of the future.”

As to politics’ place within meeting this challenge, Villablanca asked Ellwood whether the political sphere could be doing more to shape the corporate agenda.

Yes, and that last point you said is the most critical; recognising that there is a massive risk, that this is a very different world that we’re now facing, and I expect the point that’s really being made is the absence of politicians,” he said. “The politicians themselves need to be told what we need because their expertise in understanding this arena is poor.

“China now owns the periodic table. If you are into silicon wafers, where’s your serum going to come from? If you’re into magnets, where’s your Europium going to come from? You need to know this sort of detail, and it’s not just you yourself. It’s your suppliers and the suppliers of your suppliers, too.”

While supply chain transparency has undoubtedly increased in recent years, he stressed that considerable work remains to realise total visibility.

“At a recent procurement event I was astonished at how many household names were unaware of what their second and third-tier partners were doing during the procurement cycle,” Ellwood continued. “They didn’t understand the vulnerabilities, down to the SMEs, of what’s going on. If the assembly line stops then that’s quite serious, but what’s going to happen because of that stress? 

“There are people who don’t understand it over here, not recognising that our competitors are deliberately looking at our supply chains and working out where that vulnerability lies. It is so that Ford stops making trucks, so that pharmaceuticals stop making medicines. Ministers are ignorant about this and we need to become better at it. This is the frontline of the next war that we’ll fight, and that war is coming.”

“I would add that some can’t fathom the complexity of certain supply chains and the vulnerability and risk associated with multiple tiers within them,” Villablanca posited. “There’s probably a translation issue with regards to business and politics around supply chain.”

To this, Ellwood stressed that international government groups hold the keys to unlocking a broader understanding within members’ respective political spheres.

“The G7, the Five Eyes Alliance, this is where these conversations need to go,” said Ellwood. “To recognise this must be a priority within the western world, we now need to have an alternative source to make sure that we can build our aircraft, we can build our factories, we can build our products. It isn’t so much the rare earth minerals themselves, but it’s the processing. Setting up a processing factory for rare earth minerals takes almost a decade.”

Here, a guest interjected with a point that hearkened back to Ellwood’s own admission that politicians have an innate directive to focus on local, vote-winning issues: “Politicians recognise there are no votes in this. The average MP will say their inbox is full of ‘fix the NHS’, ‘get the roads fixed’.”

Resolving political challenges such as those, Ellwood replied, is predicated upon strengthening economies to open fiscal headroom for public investment.

“If our economy is affected by problems with our supply chains, there’ll be no money in the treasury,” he explained. “Not for health, transport, potholes, policing, defence. It’s imperative that if you want to fill the coffers, then we need to protect ourselves. You can only do that with supply chain resilience. As a politician, you’ve got to take the people with you if you want to make the case.”

Villablanca then repositioned the conversation with regards to pressing issues around sustainability.

“There’s a lot of risk associated with our supply chains that goes beyond geopolitics,” she said. “We also have climate issues, economic issues. How do we maintain sovereignty in our supply chains while still trying to pursue goals around sustainability?”

“Supply chain transparency is something that I advocated for when I was a young consultant in the early 2000s when my hair was not so grey,” said Machholz, highlighting the gradual shift in supply chain priorities around identifying the finer details across those networks. “It isn’t a new topic and in the EU we now have the Critical Raw Materials Act.

Machholz drew the conversation towards sustainability in the context of integrity and continuity. “I’m German, and what we have is engineering power. We are good at car and machine manufacturing, but we have no natural resources. We have a little bit of coal, but all other things need to be imported. There have to be some sources to get those things.

“There’s Trump and tariffs going up and down, and we have some other geopolitical tensions affecting supply. You might say, ‘Where do I source this particular thing from? We don’t really have a second source of supply, because both of these sources are located in the same geographical spot.’ Maybe both of them are coming out of China.”

For Machholz, lessons to be gleaned around forecasting with technology’s latest predictive capabilities were presented en masse by the pandemic. “If we look at COVID, almost all supply chains were disrupted and you were running out of materials,” he continued. “You needed to be much more risk alert, and this is the problem we have already touched on: not looking in the back mirror, but using your data and turning insights into foresights to see what could happen, and then being agile and adapting.

“Sustainability could be one thing, having several sources, having alternatives, but of course, especially if we’re talking about critical raw materials, critical parts or maybe patent-protected or monopolistic suppliers, we are in an ambitious situation, put it that way, to find some alternatives.”

Machholz stressed: “This is something that each supply chain manager, CPO, and CFO, needs to understand to set boards’ scenarios. I’m pretty sure with the help of artificial intelligence we can elaborate much more on our data and predict different scenarios so we can be more prepared rather than just reactive.”

Shifting from cost-cutting to resilience

Of course, supply chain executives are under siege from an enormous breadth of challenges, whether it’s geopolitics, technological evolution as both a benefit and a threat, and shifts in consumer behaviours precipitated by those same factors. Rising to meet those challenges on all fronts, especially in a business landscape that often adheres to cost optimisation and efficiency over investing in resilience, can give rise to decision paralysis or financially-stymied strategies.

Turning to Köse, Villablanca asked: “There’s a mountain of black swan events lurking around us, ready to attack at any minute. What are the things that a supply chain leader should be focusing on today to try to build resilience?”

“To be honest, I don’t think they’re looking at building resilience,” said Köse. “What they’re doing right now is cost optimisation, looking at inflation and making sure that the profit margins are going to be protected through the bottom line, not considering top line revenue maximisation. 

“I think agility and economics always need to come back to top line, which basically means in the context of normal business 101 you are producing something, that there is a want and a need and a willingness to pay, and not necessarily hyper-focusing on the cost line or saying, ‘I’m not going to produce a bunch of bullshit that nobody’s going to pay for, just because I got to claim savings to my CFO’.”

I’m going to challenge you there,” Villablanca interjected. “I think, theoretically, that’s great, but everybody in this room is running a business. We have our own boards, people above us, board directors and so on saying, at the end of the day, you are remunerated and we are all remunerated for our quotas. How do you deal with the day-to-day management of your business as well as building that kind of resilience, agility and visibility?”

To this, Köse stressed that the difference can be made by reframing how businesses examine and counteract risk. “We’re thinking about turning the tide by really embedding foresight in risk indicators. Those risk indicators need to incorporate geotechnical, geostrategic issues with foresight,” he continued before highlighting what he implied to be a tendency for organisations to bury their heads in the sand when faced with developing geopolitical challenges.

“I published an article before Russia invaded Ukraine, about Russia getting ready to invade Ukraine, that went through loads of red tape and debate internally that calling Russia an aggressor was cancelled out from the research note,” said Köse. “They said, ‘You can’t say that’ while it was pretty obvious that Russia were clearly the aggressors. 

“The supply chain-focused function needs to spread out and have these geopolitical indicators, geotech-related risk indicators, and not just the last financial report from your supplier A to Z or tier one or tier two.

“We must then tie it back to the value and revenue you’re generating. Get away from this hyper focus and obsession with savings. In that context, make your analytics smarter with a bold analysis of things that you feel uncomfortable about. Think about ‘what now?’ and think about politics. I know we eradicated politics out of business as much as we eradicated many other beliefs from the conversation, but it has to come back.”

With this in mind, he proposed that cost optimisation is to an organisation’s detriment where resilience is concerned, not to its security. “Your indicators for success are not just on the cost line item or bottom line. Your priority must be on the top line. If I sell more, I can grow. With cost optimisation you can shrink yourself to death. That’s what some countries have done with political reviews where you shrink this, you shrink that, let’s shrink here, let’s shrink there. Potholes, collapsing bridges and rail systems, come because of the shrinkage of your investment budget for public infrastructure, for example. What I have found in the last decade of the sustainability high is that it actually impeded resilience, while the narrative said it was supposed to increase resilience.”

To this, Machholz highlighted the data behind Köse’s comments that resilience offers heightened growth potential than cost-cutting measures.

There were some studies from McKinsey which showed that companies who are investing in risk management are 4.7 times more profitable than those who don’t,” Machholz shared, stressing that businesses engaged in this mindset are missing growth opportunities. 

“People just fall back and say, ‘Okay, now the risk is over, COVID is over, whatever event is over,” he continued. “‘We can just go back to business as usual’. Resilience is just extra cost, extra inventory, maybe a second supply chain that needs attention, money, and people to take care of it, and they just simply don’t do it. This is, I think, one of the big threats that we are all facing.”

Exiger Executive Forum: A closer look 

The Exiger Executive Forum (EEF) in London is a global think tank that brings together elite independent voices from strategy, policy, technology and business to equip leaders with the frameworks and foresight needed to navigate the multipolar era. The EEF is exclusively curated for industry experts, analysts, policy makers, and senior procurement and supply chain decision-makers through Exiger, a market-leading supply chain AI company. The next Exiger Executive Forum ‘War-time Economics: How Europe’s €800BN Defence Spend Will Reshape Supply Chains’ will take place in London on Thursday, September 18th, 2025.

Ellwood concurred that this lack of foresight and willingness to invest in protective supply chain measures leaves businesses undefended against interruptions both foreseen and not. “We need to prepare ourselves for unexpected events to happen as the norm,” he said. “What would happen to any business if it didn’t have power for 72 hours? How would you look after your personnel? How do you make sure you salvage the business so that, after 72 hours, you can get back up and running. These aren’t questions that we naturally posed at the moment because again, we tend to park these things.

“The mentality may be, ‘The world certainly feels like it’s getting dangerous, but my life actually looks okay.’ That isn’t the right attitude. If you go to Sweden or Finland, who are much closer to the war with Russia, they are preparing in a way that we are not for a major event or incident. It may well be that when something happens and it’s the moment where governments wake up, but you shouldn’t be waiting for that moment.”

Villablanca then highlighted the recent, universal example of poor supply chain resilience bringing business, both domestic and international, to a grinding halt. “Did we learn nothing from COVID?” she asked. “Did we not take the opportunity to stress test our supply chains and look for the vulnerabilities within multiple layers?”

In response, Ellwood invited guests to consider whether the muscle developed in response to COVID’s interruptions had been allowed to atrophy. “I think that’s a question for everybody; how much of that was retained?” he asked before blending the conversation of supply chain agility with the potential for organisations to support national security should their respective nations go to war. 

“During COVID, supply opportunities came about,” he said. “Everyone here today represents diverse businesses. What services do you provide that you could tweak or add value to where something else has fallen short? 

“That’s where life really becomes interesting because that’s what happened in the First and Second World Wars. We called on organisations that previously had no interest in helping out with the war effort to add support and value to the wider machine and protect ourselves from a resilience perspective.”

Challenges faced by supply chains, he explained, have analogues to business that clearly marry the political and business spheres: “When we say ‘war effort’ today, it isn’t just Army, Air Force, Navy, air, land and sea. It’s now cyber, it’s space, it’s coastguard, it’s AI. This greater warfare is where a lot of the real pain will happen. As happened in COVID, it’s going to be the clever people in the industry that step forward to say, ‘I’ve already thought about this’. They’re in the patent-esque mode, they’ve done the work to say, with a few tweaks here and there, give us some extra money, and I can alter what I’m producing to provide a solution.”

The roles of government and industry

While there are clear precedents for, and incoming needs to, prioritise supply chain resilience in both the political and business spheres, the conversation made it clear that a unified front stands to offer the most impact.

The challenge, particularly in a political environment preoccupied with economic stabilisation, increased productivity, and soothed international relations, is identifying a shared north star or galvanising body to lead the shared project.

Striking at the heart of the conversation, one guest posited:If we want to align supply chain and geopolitics moving forward with a mutually-reinforcing relationship and shared goals, joint risk assessment, a focus on resilience over efficiency, and heightened cross-disciplinary talent and data,  what are the forward steps? 

“What can we within industry do in partnership with governments to move this forward?”

Representing the political voice, Ellwood replied: “There are certainly supply chain improvements that you can do on a national, sovereign basis. But from where I sit, there is a wide political threat that we face and are losing right now. One of them is to do with the energy supply, and another is the threat of AI. The quantum race will be won or lost in the next five years’ time, and that will be game-changing. It simply means that if the winner can harness the power of computing on that scale, everything’s over.”

Ellwood then invoked the technological advancements made in modern wartime, stressing that political figures must wield the mindset of those times to accelerate progress.

“I would like to see some two or three Manhattan Project equivalents, if you like, to ask, ‘How do we harness modular nuclear power?’,” he said. “That’s a very easy way to keep our lights on locally. Then, how do you harness AI? Let’s make sure it is this side of the world that wins that. 

“Again, there isn’t that coordination, that sense of urgency, because it’s too far down the road,” he concluded, then highlighting that opposing forces on the world stage already have the unified capabilities that many Western nations lack. “State, industry, and academia in China, for example, are all morphed into one and that gives them huge benefits in the race for these key arenas.”

Köse elaborated on this point by highlighting Turkey’s effective coalescence of business and government.

“If you think about the private-public national defence sector in Turkey, it came from being totally dependent on the US armoury to a leading innovator of drone wars,” Köse explained. “When you think about asymmetric warfare, innovative, impactful and economic weaponry, from drones to secure soldier transportation and all of that, think about what Turkey is producing right now in technology compared to others. The headway Turkey experienced in the last decade in the defence sector is unprecedented.

“That private-public sector coalition and symbiosis has covered such a need for them in a decade that many are surprised. I think that is something that Europe has to relearn, because Europe thinks a lot about public sector dominance in an area where the private sector should actually take charge. In the US, it’s the opposite. They say, ‘keep the public sector out’. The solution lies in collaboration and bringing each sectors strength to the table while leaving out their weaknesses and flaws.

While of course not advocating for adopting the political model, he agreed with Ellwood that nations like China have an innate advantage in this race. “When you think about the way that the autocratic countries are going about it, it’s the public sector dominating the private sector environment,” he said. “That’s why they’re so hyperfocused on things and they can scale but not necessarily innovate in this sector.

“I love the government when it’s in the right place to actually do something positive and impactful. But when I’m exposed to it, I usually get anxiety issues due to the lack of pragmatism, innovation and agility. But hopefully there’s this convergence of politics, business and academia driving intelligence into critical sectors and industry, and we’re trying to drive it through this think tank here.”

The unified case for supply chain sovereignty

Exiger’s Supply Chain Sovereignty in a Fractured World event was an enlightening review of the supply chain landscape and the myriad challenges and stakeholders it encompasses. 

While the panellists’ conversation in many ways highlighted the disconnect between government, business, and academia, the resonating message was one of shared pressures and goals. Where governments have pulled back on the reins of public spending, many organisations have in kind adopted a cost-optimisation mindset that may protect the bottom line but opens the door to heightened vulnerability. 

Where governments must consider challenges around energy sovereignty and insulating populations against the breakdown of globalised networks – as was demonstrated upon Russia’s invasion of Ukraine in 2022 – supply chain executives must create redundancies to cover lapses and minimise potential disruptions to production and wider organisational integrity.

The guests’ final comment, that states which can marry both the public and private spheres towards shared interests, neatly encapsulates the urgency with which those worlds must reunite. While much work remains to enmesh those spheres, it is clear that the conversation is progressing at pace.

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BUSINESSES IN THE SUPPLY CHAIN CANNOT AFFORD TO ‘WAIT AND SEE’
Oliver Chapman – Group CEO of OCI, a procurement company which delivers structured supply chain solutions and optimisation programmes across sourcing, logistics and trade finance, responds to the unfolding trade negotiations between the UK and US.

The recently agreed UK-US trade deal has been hailed by both Westminster and Wall Street as a ‘breakthrough’ for transatlantic commerce. Yet the announcement has raised significant concerns across British supply chains – and understandably so. 

Looking a little closer

Underneath the congratulatory statements lies a problem: the universal, sustained 10% blanket tariff on most British exports to the US remains firmly in place, despite reductions in a handful of sectors. President Donald Trump has made it clear that, even after new agreements are reached, the baseline duty will endure across the board unless companies secure a limited number of exemptions. 

This means an extra cost on British goods will be unavoidable, adding layers of complexity for UK exporters.

On one hand, a trade deal should simplify and strengthen bilateral economic ties. But President Trump’s tariffs cast a shadow over the potential benefits of the new pact. UK businesses cannot assume exemptions or goodwill will hold under an administration focused on protectionism.

There seems to be a contradiction in policy signals. For example, the UK-US trade deal promises reduced barriers and streamlined trade, yet maintaining the 10% tariff would surely override those gains, sowing confusion among exporters, manufacturers and investors.

The real impact of the UK-US “deal”

These tariffs will inevitably ripple throughout global supply networks. UK businesses, particularly those supplying components to US-based manufacturers or reliant on US demand, are right to be concerned. Although the tariffs are aimed at imports into the US, supply chains are undeniably interconnected. UK businesses that are part of US-focused supply chains could feel indirect pressure.

Not only that, but UK firms expecting growth from new US market access may face price disadvantages too, reducing the competitiveness of British goods in the American market. Also, UK firms that export components or finished goods to the US may face reduced demand if US firms pass higher costs down the chain or seek alternatives.

Take the automotive sector as an example. While the deal trims tariffs on up to 100,000 UK-build cars from 27.5% to 10%, the duty snaps back into force the moment that annual ceiling is met. That effect alone is enough to prompt American assemblers to rethink their sourcing strategies. UK manufacturers and logistics companies, already grappling with post-Brexit challenges, now face the prospect of competition from more favourable trade routes via Mexico and Canada.

The bigger picture

Tariff announcements often trigger foreign exchange fluctuations, and the pound wobbled on the news of the trade deal. A weaker pound might partially offset tariff costs for US buyers—it offsets part of the 10 percent duty—but increases import costs for UK firms relying on expensive, raw and overseas materials.

However, some global companies may look to move production away from US-involved routes, potentially presenting both challenges and opportunities for the UK. UK firms could benefit from ‘tariff-avoidance’ reshuffling if positioned strategically. But changes in trade rules may increase the compliance costs for UK businesses, especially SMEs, and uncertainty may delay investment or disrupt long-term supply relationships.

The changes may hit the UK’s automotive and aerospace industries hardest due to their deep ties with both US and EU supply chains. Pharmaceuticals and agriculture will certainly face regulatory hurdles in addition to cost increases.

With US trade policy becoming increasingly unpredictable, UK companies and multinational corporations may divert investment to less volatile markets. Some UK businesses may need to rethink supply chains in their entirety, either by reshoring production, sourcing alternative suppliers, creating mini-hubs stateside, or establishing US-based subsidiaries to bypass tariffs. This will require investment, but the prize is continuity of trad, rather than catastrophic or costly disruption.

And time is not necessarily on our side. British firms should immediately assess their exposure to US markets, hedge and build in resilience, not just for tariffs, but for broader policy volatility.

It’s “not all doom and gloom”


Yet not all is doom and gloom. The fact that the US administration was willing to strike a deal, however limited, signals a pragmatism and opportunity for wider negotiations.

At OCI, we have already begun advising clients on these scenarios and our message is clear: Businesses cannot afford to wait and see. The UK government, under Prime Minister Keir Starmer, must seek clarity on how the new trade deal would impact the British economy. Beyond tariffs and currencies, the deal’s narrow focus leaves many questions unanswered.

We must act now—with agility, foresight and a focus on supply chain resilience—lest this so-called ‘breakthrough’ deal prove more restricting than liberating.

Consumers today are more environmentally conscious than ever, making sustainable procurement essential for businesses aiming to thrive. By integrating Corporate…

Consumers today are more environmentally conscious than ever, making sustainable procurement essential for businesses aiming to thrive. By integrating Corporate Social Responsibility (CSR) principles into procurement processes, organisations can go beyond traditional criteria like price and quality to include environmental and social factors, supporting their sustainable development goals. Writes Adam Spurdle, COO at Communisis Brand Deployment.

Unilever’s Sustainable Living Plan is a prime example of this. Launched in 2010, this initiative aimed to align profit with purpose by decoupling business growth from environmental harm while enhancing social impact. With ambitious goals like sourcing 100% of its agricultural raw materials sustainably, Unilever shows us that sustainable procurement can create real value—not just for the company, but for all stakeholders.

Tim Mawhood, Executive Director, GHD Advisory, answers our questions on supply chain sustainability and procurement’s role in driving ESG transformation.

Consumers are cutting businesses no slack when it comes to sustainability, and so procurement has to meet high environmental, social and ethical standards. It’s only by taking consumer demands seriously that companies will start to significantly reduce their environmental footprint, promote fair labour practices, and improve their reputation. 

However, it’s not only about reputation and ethics. A sustainable approach to the supply chain also helps to mitigate risks associated with supply chain disruptions and regulatory compliance while also leading to cost savings through improved efficiency and waste reduction. 

As resources become scarcer and consumer expectations evolve, sustainable procurement ensures that businesses remain resilient and competitive, ultimately contributing to a more sustainable future for all.

Despite its benefits, unfortunately sustainable procurement does come with some challenges.

Initial Costs 

Sustainability often comes with an initial price tag that can be daunting for businesses. The higher cost of sustainable materials may deter companies focused on cost-containment, keeping consumption of sustainable products low. 

However, as sustainability becomes the norm, increased competitiveness within supply chains will likely drive prices down. By starting their sustainability journey now, businesses can position themselves for greater savings and environmental value over time, ultimately balancing those initial expenses with long-term financial and ecological benefits.

Supply Chain Complexity

Navigating diverse regulations across countries poses a significant challenge for businesses. Different regions have varying sustainability requirements, making compliance complex, especially in less mature markets where partners may not yet recognise the value of sustainable practices. 

To overcome this, organisations must stay informed about regulatory changes and actively engage with stakeholders to promote sustainable sourcing and practices, ensuring consistency across their supply chains.

Ian Thompson, VP Northern Europe at Ivalua, explores the road to supply chain recovery, starting with procurement’s source-to-pay process.

Data Visibility

A lack of standardised metrics for measuring sustainability can complicate efforts to track and compare environmental and social impacts. Inconsistent tracking methods and varying approaches to sustainability can lead to confusion and conflicting results for the same product. This challenge is amplified when sourcing for multiple clients. 

To improve data visibility, businesses should adopt unified standards for traceability and carbon output, leveraging technology to streamline data collection and reporting across their supply chains.

Culture and Incentives

Establishing the right organisational culture is essential for driving meaningful change in procurement. Currently, many procurement functions prioritise cost savings over sustainability gains, creating a capital-focused culture rather than one centred on carbon reduction. 

To create a culture that prioritises sustainability, businesses need to align incentives with environmental objectives, scrutinising purchasing volumes and actively working to reduce their carbon footprint.

Lack of Visibility

Inconsistent data flows and limited collaboration among stakeholders can cloud transparency in supply chains. When systems are not cooperating and data anomalies arise, tracking goods and operations becomes particularly challenging. Siloed operational units and a reluctance to share information further complicate matters. 

To improve visibility, organisations should encourage collaboration and open communication across departments, breaking down silos to achieve a clearer understanding of their entire supply chain.

Getting technical

Technology, including AI, is starting to be more widely used to improve chain visibility. By incorporating AI into their analytics processes, organisations can analyse large amounts of data, uncovering patterns and insights that lead to better-informed decisions. 

Integrate AI with IoT and cloud computing allows for continuous monitoring of supply chains in real time. So, rather than being reactive to issues, AI can help businesses anticipate potential disruptions, including downtime, and optimise their operations in light of that. Some AI platforms even provide recommendations on how to mitigate these disruptions and improve workflows, including exploring alternative suppliers, managing production schedules, and improving logistical routes.

A new report by Vertice argues that just 18% of businesses have the budget and mandate to “optimise” their procurement processes.

Optimising your procurement process could support innovation and reduce time to market. However, just one-in-six businesses are providing the necessary tools, funding, and support to optimise their procurement, according to a new report by procurement SaaS provider Vertice

“Clear correlation” between procurement maturity and overall commercial performance

Vertice’s study surveyed 300 global procurement leaders, asking them to rate their business’ purchasing processes and also their business performance across 8 key metrics. These ranged from cost control and budgeting to the ability to maintain compliance. According to the report, a clear correlation emerged between businesses with a mature procurement function and those with a healthier overall commercial performance. 

Of course, there’s a possibility that a number of other factors that contribute to a business’ success could also be at play, and that those factors could also encourage investment in better procurement processes, rather than better procurement being the root cause. Investment in procurement is not a guarantee of overall business improvement. 

The problem is reportedly worse in the US than the UK, where Vertice’s report found that almost half of businesses (44%) are in the lowest maturity levels, in comparison to the UK where two-thirds of businesses (67%) are in the more advanced stages of procurement maturity with more reliance on automation, AI and integrations.

Procurement underappreciated in the “race to innovate” 

Just under 40% of procurement leaders blamed their struggles to evolve and improve on the overall business’ “poor perception of procurement’s strategic value.” Vertice’s research identified what they call a “procurement innovation gap”, where companies who have invested the most heavily in advanced procurement capabilities are also the fastest to innovate. 

These companies are seizing the competitive advantage by being 32% more able to implement new initiatives and 29% faster in bringing new products and services to market. Not only that, but the more mature a procurement organisation is, the better prepared it is to tackle complexities and disruption.

Businesses with the most mature departments were found to be faster to put innovation into practice than other companies, but only 1 in 6 businesses have reached this level. Meanwhile the remaining 82% of businesses — whose procurement teams rely instead on decentralised, reactive and manual procurement processes — all perform worse. By comparison, companies with the most advanced purchasing were found to experience a 27% jump in efficiency and ease of collaboration, a 22% improvement in budget control, and a 20% increase in an business’ ability to maintain IT and security compliance.

“Procurement is an important catalyst to business innovation; the secret weapon that often goes unnoticed. Quick, intelligent, integrated processes can equip teams faster, with safe and compliant tools, accelerating overall project timelines. But most procurement departments have been unable to mature their outdated, manual processes, throttling the business’ progress and reinforcing an unnecessary negative perception,” said Eldar Tuvey, CEO and founder of Vertice

Supply chain 4.0 – where preparedness and opportunity meet in the digital supply chain 

Supply chains matter. One break in the link and manufacturers can be left with costly disruptions that bring the entire operation to a standstill – and the problem isn’t going away soon. According to McKinsey research, disruptions lasting a month or longer now happen every 3.7 years on average. Whether it is issues securing raw materials, a steep rise in shipping costs, labour shortages, geopolitical conflicts, or sustainability concerns, the pressure is mounting on manufacturers to diversify their supplier partnerships and introduce more flexible operations. For manufacturers determined to create more resilient supply chains, Andrew Newton, Business Central Consultant at Columbus UK, argues that a digital transformation of supply chains will be integral to the industry’s ongoing survival. 

Industry 4.0 has been the main driving force behind recent supply chain transformation with the introduction of IoT technologies such as cloud, data analytics, and AI throughout the manufacturing ecosystem. This includes smart factories that enhance manufacturing with Industry 4.0 tech and smart products offering internet-based services. 

It’s now time for the supply chain to step up to the 4.0 digital plate. Market leaders, particularly in the automotive and electronics sectors, have already launched digital transformation initiatives to establish flexible and high-performing supply chains. And manufacturers of all sizes can learn from their example on how to achieve sustainable change. 

When disruption is constant, an organisation’s preparation for supply chain changes will provide a significant competitive advantage. From effective data connectivity to reshoring operations, operationalising AI, and implementing a long-term sustainability agenda – successful manufacturers must be able to incorporate these factors into supply chains to drive innovation and redefine how products are created, developed, and delivered to meet evolving consumer demands. 

Unearth actionable findings within the data haystack 

Many businesses now have extensive data archives spanning several years, including substantial sales orders and operational performance records but the ability to extract maximum value from this data remains a common challenge. Manufacturers want to establish robust connections with shop floor assets to unlock enhanced operational efficiency and make more informed decisions. However, many lack the data-related skills to successfully link their machinery or manage the influx of data streams from sensors. 

This is where the introduction of business intelligence dashboards with Supply Chain 4.0 can offer real-time production insights to inform decisions, boost efficiency, cut costs, and refine product quality. 

The convergence of operational technology (OT) and information technology (IT) adds to the data challenge, particularly where legacy equipment is still in use. It is important to recognise that the solutions being implemented require tailored approaches due to the unique demands of each manufacturing organisation. Developing applications within a business can be tricky, with not every business having the in-house data skills to do this. 

Custom applications that don’t require extensive coding expertise can address this digital skills gap. Versatile solutions that combine low-code services, self-service analytics, and automation for instance, can make it easier for manufacturers to create applications that precisely align with their specific needs, boost efficiency, and innovate in the process. The establishment of a reliable data environment with Supply Chain 4.0 ensures that manufacturers can enhance decision-making and operational efficiency, all while reducing costly errors. 

Operationalise AI to stay one step ahead 

AI has left a mark on every industry and when it comes to the manufacturing landscape, the story is no different. Already many businesses are using AI tools to process real-time data from shop floor sensors to provide manufacturers with immediate insights and action, especially if quality measures breach thresholds. But the capabilities of AI don’t stop at detection. 

Manufacturers must consider many factors in production and delivery, such as demand versus capacity and how much materials cost along the supply chain – and this is where unsupervised AI can be a useful tool for risk identification and market trend forecasting. 

For instance, AI can suggest preferred suppliers to purchase from based on their supply chain history or issue alerts for impending weather events affecting supply chains. Social media analytics enabled by AI can also be used to project patterns to better understand where the market is heading but it can’t fully predict the future. Instead, the role of AI with Supply Chain 4.0 is to help manufacturers identify shifting consumer interests and trends, spot market trends relating to offerings or brand, and forecast waning or growing interest in product types. 

I want it now! Proximity sourcing can help meet customers’ changing expectations 

As supply chain disruptions become part of the new business environment, it’s time for manufacturers to end the reliance on disparate and siloed operations and instead look to nearshoring as the answer. 

Customer expectations around delivery times are changing, with 62% of UK consumers now expecting next-day delivery when ordering online – an expectation that traditional offshoring business operational models now struggle to match. Yes, regional or local supply chains can be more expensive and add another level of complexity, but they do allow for greater inventory control and bring the product closer to the end customer, which reduces overall lead times. This reduction with Supply Chain 4.0 ensures that manufacturers can promote higher customer responsiveness and allows for constant improvement and innovation based on consumer feedback. 

Nearshoring also provides an opportunity to clamp down on miles covered and will help manufacturers introduce a circular approach to operations. With over 4 in 5 UK adults recognising their role in lessening their environmental footprint, it is clear that the manufacturing industry needs to mirror this popular attitude – and technology will play a key role here. Automation techniques for instance can improve traceability and visibility over the entire product line, highlighting how businesses use and waste materials, along with how they can reuse products for better forecasting and reduce fossil fuel usage and pollution. 

Particularly in the food industry, conscious consumers will base their buying behaviour on transport miles and the environmental impact of the product’s journey. If manufacturing businesses are able to clearly share this information with transparent supply chains, they will not only open themselves up to a larger customer pool but will also play a major role in tackling environmental challenges in the industry. 

Long-term commitment to sustainability goals 

Nearshoring is certainly one way that manufacturers can become more sustainable but with customer sustainability expectations rising, companies now have to show a long-term commitment to creating greener supply chains. 

Many businesses are making efforts to report on internal sustainable efforts such as energy consumption but extending reporting down the supply chain poses challenges, such as effectively reporting on a supplier’s energy usage. To achieve a comprehensive sustainability profile, this reporting must span the entire supply chain. 

Supply Chain 4.0 brings sustainability reporting tools that provide comprehensive tracking and analysis of environmental and social impacts, which will enable manufacturers to make informed decisions, ensure regulatory compliance, and communicate sustainable practices transparently. Manufacturers are looking to achieve this connectivity, particularly in linking shopfloor equipment usage with sustainability goals. 

Leading organisations are pushing for data standardisation among their supply chain suppliers but this brings its own set of pros and cons. Increased standardisation can make the supply chain more efficient and easier to review, potentially reducing a company’s risk. However, there’s more work needed to establish this standardisation. 

As public and regulatory interest grows, having a clear view of supply chain processes will become even more important. In the short-term, expect leading companies to keep investing time and effort to better organise their supply chain data. 

Supply Chain 4.0 – where preparation and opportunity meet in the digital supply chain 

Digital transformation is a long and complex journey but preparedness plays a key role in achieving optimal outcomes. Through the process of transformation, manufacturers can more effectively adapt to ever-shifting business conditions and evolving customer demands with Supply Chain 4.0, all while maintaining a competitive edge. 

The issue remains that each manufacturer faces their own unique scaling challenges that require a calculated approach to processes, planning, and implementation to create a sustainable business model. Often companies have growth ideas but lack a clear path to achieve them. The identification of key supply chain trends will set apart the laggards from the market leaders

Read the full issue of SCS here!

Businesses have been forced to navigate and adapt to these challenges to ensure continuity, limit interruption and reduce risk

From Brexit to the pandemic and the current geopolitical conflict, the supply chain industry has faced a flood of challenges in recent years. This has caused disruption to supply chains. Businesses have been forced to navigate and adapt to these challenges to ensure continuity, limit interruption and reduce risk. 

Alice Strevens, Director Human Rights and Social Impact, Mazars 

As part of this, it’s increasingly important for businesses to ensure they have robust human rights due diligence processes in place. These processes support companies in their decision-making during crises, and help them identify risks in their supply chains. This ultimately protects them in both stable and unstable times. 

Human rights and environmental due diligence provides a basis on which to address environmental, social and governance issues that impact supply chain resilience. Companies that respond to crises with an approach based on due diligence are more likely to protect their relationships with suppliers. Plus, they get to mitigate the impact on workers in their value chain. An example of this is during the Covid-19 pandemic. Many companies saw buyers abruptly cancel orders, request refunds in full and pause orders for months. With many suppliers facing reduced sales at the time, it led to questions as to whether businesses were working alongside suppliers. Or taking advantage of the circumstances to get reduced costs. 

It’s important to learn from these lessons to build strong sustainable supply chain strategies. This will help businesses remain resilient both in stable times. And in the face of significant events. There isn’t a perfect formula. However, the concept of double materiality (i.e. considering sustainability matters from both the perspective of the impact on people and the environment, and the perspective of the financial risks and opportunities to the business) is helping businesses to assess sustainability-related risk strategically.  

Supplier engagement will ensure long-term success 

Building a sustainable supply chain for the long-term requires engagement and collaboration with supply chain partners. Long-term relationships can provide a basis to share challenging risks and impacts transparently. Human rights and environmental due diligence foregrounds the importance of engagement and collaboration to mitigate identified risks and build resilience. 

The responsible supply chain strategy should be integrated into the overarching sourcing strategy and supplier engagement approach. Delivery against the strategy should be built into performance targets and incentives. Regular reviews of impacts, targets and KPIs should be conducted at board level. Making use of the latest technological developments, including assessing their risk for social/environmental concerns and measuring and tracking performance. This will help companies stay ahead and be prepared in their processes. 

An evolving regulatory landscape calls for preparedness 

Another important point to keep in mind is the legislative landscape. This is especially pertinent in the EU, as the rules will make previous voluntary standards now mandatory and will impact large companies. This includes those in their supply chain, including in the UK. 

Companies should therefore look to base their strategies on the authoritative voluntary frameworks on conducting human rights and environmental due diligence. Primarily the UN Guiding Principles on Business and Human Rights and the OECD Guidelines for Multinational Enterprises on Responsible Business Conduct. This will set them up for meeting legislative requirements down the line. For example, Mazars and Shift co-wrote the UNGP Reporting Framework, which provides a framework for companies to adopt responsible practices, and manage human rights risks. 

The future of supply chain is now 

Ultimately, companies and suppliers should work together to ensure collaboration and a robust strategy which takes all parties into consideration. Listening to feedback and promoting good communication between stakeholders will ensure smooth sailing during the business-as-usual times. And the more tumultuous periods. 

Implementing long-lasting strategies and creating resilience to risks will increase business’ market access and promote their financial value. Thus ensuring that they deliver quality goods and gain loyalty among suppliers. 

Read the full issue of SCS here!

Recent research conducted by InterSystems highlights a critical challenge within supply chain organisations in the UK and Ireland

Recent research conducted by InterSystems highlights a critical challenge within supply chain organisations in the UK and Ireland: nearly half (47%) cite their dependency on manual processes for data collection and analysis as their primary technological hurdle. This reliance not only leads to inaccuracies and delays in accessing data but is also a significant barrier to the adoption of artificial intelligence (AI) and machine learning (ML), which almost one in five (19%) anticipate will be the trend that most impacts their supply chain. 

Mark Holmes, Senior Advisor for Supply Chain, InterSystems 

For AI and ML adoption to be successful, models must be fed healthy, unified data. This requires supply chain organisations to move away from manual data collection and analysis and adopt a robust data strategy to underpin their efforts. This data strategy will sit at the heart of AI and ML initiatives but will also play a bigger role in the business’ overall operational strategy. 

Developing a smart data strategy 

A smart data strategy should encapsulate three things: data collection, analysis, and integration into organisational operations. This is where technology like the smart data fabric comes in, helping supply chain businesses to do all three things and bring their data strategy to life. 

Built on modern data platform technology, the smart data fabric creates a connective tissue by accessing, transforming, and harmonising data from multiple sources, on demand. In particular, smart data fabric technology allows supply chain businesses to leverage usable, trustworthy data to make faster, more accurate decisions. 

With a wide range of analytics capabilities, including data exploration, business intelligence, and machine learning embedded directly into the platform, supply chain businesses will also gain new insights and power intelligent predictive and prescriptive services and applications faster and easier. 

Once these solid data foundations are in place, supply chain organisations can begin to unlock the real potential of AI and ML to augment human decision-making. 

Applying AI and ML across the supply chain 

The use of AI and ML can deliver operational change across supply chain organisations, from improved demand sensing and forecasting, to optimised fulfilment. For instance, SPAR, the world’s largest food retailer consortium, has turned to ML to solve some of the difficulties it was experiencing in streamlining and optimising end-to-end fulfilment processes in stores across Austria. 

Operating in the extremely fast moving food and beverage sector, and with more than 600 merchants in Austria, SPAR Austria required a better way to help managers of local stores control their inventory. It consequently deployed ML for real-time sensing of demand shifts to optimise replenishment and strengthen its supply chain network. This has significantly improved on shelf availability (OSA), demand forecasting, productivity, and time to decision. In turn, it also helped SPAR increase revenue and efficiencies. 

ML can also be used for production planning optimisation, using different constraints including transportation cost, or component inventory allocation to improve fill rate and optimise product shelf-life, productivity, cost, and revenues. Additionally, with access to AI and ML-driven prescriptive and predictive insights, organisations will be able to reroute or resupply at the drop of a hat, helping to maintain operations, achieve on-time in-full (OTIF) metrics, and ensuring customer satisfaction. 

The automation and optimisation of these different processes also has a material impact on those working in supply chain operations. It transforms their work from reactive to proactive efforts. With less time spent on processing, more time is freed up for strategic thinking to improve fill rates and lower transportation costs, for example, making their role more rewarding and value-adding. 

A strategic approach to AI-driven transformation 

The transformative potential of AI and ML in supply chain management hinges on a smart data strategy that moves beyond manual processes to a seamless integration of robust data collection, analysis, and usage. By adopting smart data fabric technology, supply chain organisations can resolve their primary technological hurdles, transitioning from reliance on inaccurate and delayed data to leveraging real-time, actionable insights that fuel AI and ML initiatives. This strategic shift not only enhances operational efficiency and decision-making but also paves the way for predictive and prescriptive capabilities that dramatically improve demand forecasting, inventory management, and overall supply chain responsiveness. 

The success stories of companies like SPAR Austria demonstrate the profound impact of integrating AI and ML into supply chain operations. These technologies both optimise operational tasks and empower employees by shifting their roles from mundane, reactive tasks to strategic, proactive engagements that add significant value to their organisations. By adopting a smart data strategy and embracing these advanced technologies, supply chain businesses will realise benefits that extend beyond operational efficiencies to include improved customer satisfaction, increased revenue, and a stronger competitive edge. 

Read the full issue of SCS here!

Without a critical supplier, entire operations for an organisation can come to a halt.

Most modern organisations rely heavily on their supply chain partners to deliver their products and services. In the case of critical suppliers, organisations might not be able to provide most of their products and services without them.  Resilience is key!

In some cases, without a critical supplier, entire operations for an organisation can come to a halt. For example, if the point-of-sale (POS) service provider is down at a retailer, they cannot bill their customers. Disruptions can strike unexpectedly, causing significant financial losses, operational challenges, and reputational damage.

Over the last few years, supply chain disruptions have gained much more executive attention due to Covid-19 and geopolitical conflicts, but they have been happening all the time even before.  

In this article, Robin Agarwal, Head of Supply Chain and Operations Services at 4C Associates explores the importance of resilience in supply chains and practical strategies to enhance it. 

Supply chain disruptions can happen due to many reasons, some of the most common are: 
 

Financial disruption 

A critical supplier suddenly going out of business is the biggest nightmare for senior supply chain executives. In most cases, the organisation should have alternate options, but it can take weeks, if not months, to ensure the return to business as usual. I have seen in many of my clients, procurement and supply chain executives spending weeks and weeks of dedicated time to resolve supplier bankruptcy issues while suffering significant disruption in their operations and financial losses.

Even smaller cash flow problems can take a toll on supplier performance, where I have seen suppliers not being able to fulfil the orders as needed as they are not able to pay on time for their operations and supply chain. 

Reputational damage 

Organisations today face intense scrutiny from the media, customers, and increased ESG regulations. A negative ethical or social incident (child labour, environment violations etc.) within your supply chain, especially when it comes out in public, has a huge reputational impact on the organisation. Executives have to react quickly in such cases and make changes to ensure integrity in their supply chain. During the horsemeat scandal I saw significant resources at my food manufacturing client going into reviewing the supply chain and marketing money going into assuring the customers. 

Geopolitical tensions and sanctions can impact suppliers’ ability to deliver goods or risk. Organisations operating with global supply chains need to assess and mitigate these risks. Complex manufacturing organisations saw massive disruptions in their supply chain in the aftermath of Ukraine-Russia war. A major area of focus for organisations today is scrutinising their supply chain for dependency on BRICS nations. 

Natural disaster 

We all know what happened during the Covid-19 pandemic and how it prompted organisations to review their supply chain strategy. However, this is not a new issue. For example I was part of a risk and resilience project for a major automotive original equipment manufacturer (OEM) that was commissioned in the aftermath of Floods in Thailand paralysing their supply chain. 

Tier N supplier disruption 

Most of the big suppliers have complex supply chains. Any impact on these Tier 2, 3 suppliers can create a significant impact as well, depending on how mature is your supplier resilience. This is the most common issue I come across. While most organisations consider these as their supplier problem, when happen, they need to bear the impact as well. 

The list above is not exhaustive and there are many other complex issues, ranging from cyber disruptions to boats carrying goods stuck in the Suez Canal. 

The false sense of security 

Many organisations operate under the assumption that supply chain disruptions won’t happen to them. They focus on cost efficiency and day-to-day operations, neglecting proactive risk and resilience management. However, this reactive approach can be detrimental when disruptions occur as there is no framework to deal with such disruptions. In these cases, senior management has to spend a significant amount of their time while incurring higher costs. And longer time to recover than their competition. 

Risk monitoring tools: Necessary but insufficient 

There are many tools available to supply chain professionals today from getting financial assessments of their suppliers, sanctions watch, to supplier ESG ratings. These risk monitoring tools help identify potential issues, but they often lack real-time predictive capabilities. Organisations receive retrospective alerts, leaving them scrambling to respond. Additionally, false alarms can lead to decision paralysis.

At the time of Carillion’s bankruptcy, none of these tools were able to give any actionable warning to the companies. Also, most organisations have an extensive risk framework for onboarding a new supplier, but they don’t have an effective risk framework once the supplier is in operation. And dependency increases over time with warning signs, if any, ignored. 

The case for resilience 

Resilience is the antidote to vulnerability. While organisations cannot predict every risk event or control how the events unfold, it is in their gift to build adaptive capacity to withstand shocks and recover swiftly. Here are some of the basics for how organisations can enhance supply chain resilience: 
 

  1. Supply market resilience 

Overreliance on a single supplier or a geographic location affects resilience. Organisations should consciously diversify their supplier base, even if it means higher short-term costs. Also, they should know the alternate suppliers that operate in the market and have relationships with them even if they have no immediate plans to change suppliers. It would not only enhance resilience, but also help improve cost. 

  1. Know your supplier 

Understand the key dependencies with your supplier including within their supply chain. A mature organisation should know the key people to reach out to in case of disruption. And who they should even bring on board if the supplier goes bust. 

  1. Contingency Planning 

Develop clear contingency plans for various disruption scenarios. These plans should outline roles, responsibilities, and escalation procedures. Ask your suppliers about their contingency plans and how they will ensure business continuity when various risk scenario unfolds. 

  1. Operational Resilience 

Have Contingency-SOP instructions in place. Capture the specifications and know-how on what suppliers are delivering so alternate options can be switched on swiftly if needed.  

However, just having contingency plans written is not enough. Contingency plans must be stress-tested for viability and supply chain and business stakeholders ‘fire-drilled’ through those plans, so they are aligned on key steps when disruption happens, and precious time is not wasted arguing about the next steps. True resilience is an organisational culture and employees at all levels should understand their roles during disruptions. 

An ongoing process

As concluded by Christopher Jones, Procurement Director at Alstom, “Resilience planning needs to be an ongoing process, your supply base and requirements are constantly evolving.  Having stress tested plans means that when disruption lands your teams are ready to act and deal with the issues.”  

Supply chain disruptions are inevitable, but organisations can minimise their impact through resilience. By embracing proactive risk management practices and fostering a resilient culture, organisations can navigate disruptions with confidence and stay ahead of the competition. 

Read the full issue of SCS here!

While environmental and climate change used to be the main topic of discussion, human rights and supply chains have taken over

In recent years, supply chains gained momentum as the leading social issue for companies to address. While environmental and climate change used to be the main topic of discussion, human rights and supply chains have taken over. This is partly due to the scandals and allegations of exploitative labour practices from multinational companies. But also due to the increased public awareness of the role companies play in determining the management of their own supply chains.

Social sustainability

The shift to focus on social issues acknowledges the profound impact that supply chains can have on our communities, labour rights, and societal well-being. Progress has been made in greening supply chains, but addressing social sustainability is a complex challenge yet to be achieved. A holistic approach that integrates social responsibility in a meaningful way into every aspect of the supply chain is the way to go. Then businesses can make a difference in the long-term.  

Understanding the social issues in supply chains 

First and foremost, we need to understand what the risks and impacts are in supply chains. These largely depend on the industry and the part of the world where a given company works. Social sustainability in supply chains encompasses fair labour practices, human rights protection, community engagement, diversity and inclusion, and ethical sourcing. Building social sustainability requires a more thorough look at these issues: 

  • Labour exploitation 

Supply chains often involve complex networks of subcontractors and suppliers. This can lead to challenges in monitoring and ensuring fair labour practices. Exploitative conditions such as low wages, long hours and unsafe working conditions can be prevalent, especially in industries like manufacturing and agriculture.  

  • Worker welfare 

Ensuring the well-being of workers throughout the supply chain is essential. This includes addressing issues around child labour, forced labour, discrimination, lack of access to essential benefits like healthcare. Issues around exploitation and worker welfare are especially troubling in the gig economy or in sectors with seasonally contracted workforce.  

  • Labour rights violations 

Encompassing the restriction on freedom of association and collective bargaining. I have had several clients whose subcontractors employed workers without employment contracts, completely violating local labour laws.  

  • Human rights risks  
  • Ethical sourcing 

Companies face challenges in ensuring that their supply chains are free from human rights abuses, modern slavery, human trafficking and exploitation. Ethical sourcing policies and enhanced due diligence can screen out suppliers who can’t comply with legislation.  

  • Conflict minerals 

Sourcing minerals from conflict-affected regions can contribute to human rights abuses and armed conflict. Companies can implement measures to trace the origin of minerals and avoid financing conflict or further contribute to human rights violations.  

  • Indigenous rights 

Many supply chains involve land acquisition for resource extraction in areas inhabited by indigenous communities. Respecting Indigenous rights, including land rights and cultural heritage is crucial to avoid access restrictions to natural resources.  

  • Community and land-related aspects  
  • Land displacement 

Though, we previously mentioned land issues in relation to indigenous people, supply chains might lead to land grabs from other communities. Proper consultation, compensation and resettlement plans are necessary to mitigate the negative impacts on affected communities.  

  • Community engagement and development 

Enterprises have the responsibility to contribute positively to the communities where they operate. In certain developing countries, these manufacturing facilities provide the only ‘good’ jobs and communities rely on them economically. Engaging with the communities and supporting local development through CSR programs is a popular way for companies to build lasting relationships.  

Strategies and Tools for Enhancing Social Sustainability  

Achieving social sustainability in supply chains requires a multifaceted approach that integrates social considerations into every stage of the supply chain lifecycle. When I work with my clients, I always look at three key pillars: legal requirements, voluntary standards, and management systems.  

The EU’s adoption of the new directives specifically targeting human rights and environmental impacts in supply chains adds to the long list of legal requirements companies need to follow to address modern slavery risks and practice corporate responsibility globally. Most of the legislation is not prescriptive in terms of what needs to be done exactly. But they do require companies to enforce corporate level standards on suppliers. Some companies have started including standard contractual clauses that require suppliers to follow legislation and adhere to the company’s policy on social topics.  

    Voluntary standards and certifications 

    There is a wide variety of voluntary standards and certifications that companies can explore on their social sustainability journey beyond legal compliance. Plus, there are certifications on Fair Trade, SA8000, Ethical Trading Initiative (ETI) Base Code and decent work. There are also some more sector specific standards and certifications such as ethical fishing for food producers. It is up to companies to decide if they want to improve their practices by updating systems in line with best practices.

      Supplier collaboration

      Supplier collaboration through the provision of capacity building and training are great tools to raise awareness on labour rights, health and safety, diversity and inclusion and support suppliers to establish their own traceability systems. Typically, the supplier code of conduct is a legal requirement, but it could be extended to include more detailed expectation. These might include labour standards, human rights, environmental practices and ethical business conduct.  

      I would consider community investment through CSR programs as a voluntary initiative that allocates resources towards community development. It is ideally driven by the needs of locals and might include a combination of paying for services and providing training or education.  

      Management systems  

      Company management systems include the collection of policies, processes and management plans. Most of the policies are legal requirements as per my previous points. However, there can be additional policies focusing on areas where the company is exposed to risks in the supply chain. For example, HR policies typically include minimum age requirements.

        Although, if the risk of child labour is relevant to the company, they might decide to have a separate policy on the prohibition of child labour. Following on from this example, a management plan would identify the risk of child labour. Whether it is for direct employees, contractors or subcontractors. This will describe a process to verify, record, audit and report on the age of workers. Supply chain specific management plans might include traceability and mapping, a supplier management plan, a supply chain risk assessment plan etc.  

        Stakeholder enagagement

        The other important aspect of a company’s management system is stakeholder engagement and complaints management. Effective stakeholder engagement can facilitate the feedback mechanism from communities and workers in the supply chain.  

        Creating socially sustainable supply chains is not just a moral imperative. It is also a strategic business imperative in today’s interconnected world. If we prioritise social responsibility by embedding it into the operations, businesses can mitigate risks, enhance reputation and create value for society. Ultimately, building social sustainability requires a collective effort involving businesses, governments, civil society and other stakeholders.

        We need to work together towards common goals to create supply chains. Not only to deliver economic value but also promote social justice, equity and dignity for all.  

        Ildiko Almasi Simsic is a social development specialist and Founder of E&S solutions which has developed the world’s first E&S specific research assistant – myESRA™.  

        Scope 3 emissions are widely considered as accounting for more than 70% of organisations’ carbon footprint. So, it comes as…

        Scope 3 emissions are widely considered as accounting for more than 70% of organisations’ carbon footprint. So, it comes as no surprise that at the heart of any businesses’ sustainability strategy is a required focus on their operations and supply chain. Choices in sourcing, production and distribution can dramatically impact a businesses’ environmental and carbon footprint.  

        The UK Retail industry is no different, growing customer awareness of ESG topics is increasing the focus on transparency and placing increasing pressure on businesses to measure, and be able to meaningfully communicate, the sustainable footprint of their products and services. An ability driven from within a businesses’ supply chain.  

        Despite the undeniable need for focus on sustainability, the effectiveness and advancement of many businesses’ sustainability strategies is unclear. In collaboration with the British Retail Consortium, BearingPoint sought to better understand the maturity of the UK Retail Industry. This provides an insight into how advancements can be achieved.  

        A structured assessment was conducted with 42 members of the British Retail Consortium across seven different business dimensions. These included Strategy; Supply Chain & Operations; Finance, Regulatory and Risk; Customer and Stakeholder Centricity; Data and Technology and Governance & Organisation. Participants were asked to self-report their maturity level against a 5-point Likert scale.  

        Indication of supply chain focus 

        Retailers are advancing sustainability efforts within their operations and supply chain. Comparison of the average maturity level for all BRC assessment participants found that operations and supply chain was the highest scoring dimension (a score of 3.37 out of 5). This indicates UK Retailers have started at the source, recognising that a more sustainable supply chain can drive benefits elsewhere. Benefits including regulatory compliance and enhanced consumer loyalty. 

        A need for data automation  

        To drive sustainable improvements, a comprehensive understanding of the as-is position is required. Accurate and reliable Scope 1,2 and 3 emissions data is thus, a critical enabler. BearingPoint found just under half (47%) of BRC survey participants were able to measure Scope 1, 2 and most Scope 3 emissions. However, retailers had not developed the capability to automate the collection of their sustainability data, with 87% reporting they manually collect data.  

        The challenges of measuring Scope 3 emissions should not be downplayed. Data availability and access across the entire value chain is dependent on the willingness and capability of suppliers to share information. Beyond this, differences in measurement methodologies present challenges of comparability and consistency.  

        Currently a reliance on industry averages, proxies and other sources address situations where primary data cannot be provided yet. This in turn compounds complexities and issues of data quality.   

        To best face these challenges automation is required with investment in a technology platform. Manually gathering Scope 3 emissions data in unfeasible, given how resource-intensive such an exercise would be where retailers typically have hundreds, if not thousands of suppliers.  

        As Retailers look to respond to increasing regulatory pressure, no doubt we will see Retailers reviewing their reporting capabilities to ensure compliance. This may in turn, drive investment in this area.  

        The power of procurement  

        Retailers are heavily reliant on their suppliers, requiring that their sustainability focus and practices are equally developed as their own ambitions.  

        Sustainable sourcing standards, considering social, economic and environmental factors as well as price and quality, should be fully incorporated into decision-making processes. Retailers have started to recognise this; almost 74% of respondents reported the presence of sustainability criteria in their sourcing proceses. Yet only 16% could say such criteria had as much weighting as price and quality.  

        To advance, equal weighting must be placed on sustainable factors in procurement. Retailers must be confident in ceasing business with those not meeting the criteria, encouraging action throughout their supplier network.  

        Improved sustainable transparency in the procurement process delivers knock-on benefits, enhancing retailers’ ability to track and communicate the sustainability of their products and services. An area retailers are struggling with as it was found that 44% did not know what percentage of their revenue was from sustainable products. This makes it harder to communicate comprehensive, and trust-worthy, information to consumers.

        It’s all about collaboration  

        Opportunities for cost savings, process optimisation and resource efficiency create a strong case for suppler collaboration. In the face of sustainability issues, aligning goals and combining resources can enable a greater impact than can be achieved individually. Retailers should adopt the mentality that ‘We’re not Net Zero until we’re all Net Zero’. They should develop partnerships to share knowledge around aspects such as origin information for raw materials and detailed sourcing information.  

        Achieving traceability through supplier collaboration can provide broader business benefits. For example, in the luxury space, traceability from source-to-make can enable product authentication, allowing for greater brand protection. For Retailers operating in the grocery sub-sector, traceability can enhance a ‘farm-to-table’ narrative supporting consumer trust.    

        Around half (52%) of participating Retailers indicated they are working with suppliers to develop new or alternative products indicating a willingness to invest in innovation. Retailers should build on the trust developed through such initiatives, considering ways to address Scope 3 data challenges. Currently, just 14% of participants stated they collaborate with their suppliers to collect primary data for Scope 3 emissions calculations.  

        Recognising risk and retaining resilience  

        Clearly, sustainable sourcing, effective emissions measurement and strong supplier collaboration are key levers to drive sustainability within a businesses’ operations and supply chain. Yet, the reality of operating in the current global environment necessitates above all, a proactive disaster recovery strategy. Without which, retailers risk paralysing delays and shortages.  

        It is no secret that as average temperatures rise, global climate hazards such as heatwaves, droughts and floods will grow in frequency and severity. This will only increase the need for supply chain resilience. One only must look at recent Black Swan events, to realise how quickly business operations can be affected. Long-term risk mitigation planning combined with data and intelligence is increasingly important for businesses.

        An understanding of risk can be effectively developed through an assessment of ESG trends, including global warming, the rise of artificial intelligence, data privacy, and cybersecurity topics. UK Retailers are yet to uniformly adopt such a strategy. Some 43% had not considered the impact of future ESG macro trends within a 10/20/30 year time horizon. While only 26% had performed a horizon scanning exercise.   

        Half of retailers (51%) have recognised sustainability-related risks and have generic mitigation plans however and such risks have not been quantified or assessed in financial terms. An inability to understand the quantitative impact of these risks limits the ability of any business to prioritise actions based on strong evidence.   

        Advancing progress  

        UK Retailers are on the journey towards establishing more sustainable supply chains. Indications are that it’s currently the business area where the most progress has been made. Four key recommendations can be made which will be crucial in accelerating sustainable maturity. All of which, have inextricable links to a businesses’ supply chain.  

        Retailers should accelerate investment in data and technology capabilities. Establishment of a supplier integrated and automated data platform will become the most effective method of closing the measurement and reporting gap for Scope 3 emissions.  

        There is a need to recognise the role of employees in driving accountability and transparency. Central to success is a retailer’s ability to cultivate a sustainable culture where individuals throughout the supply chain better understand their role in making sustainable progress. Individuals must feel empowered to lead and deliver sustainable initiatives. They need a clear understanding of how and why such action contributes to the strategic objectives of the business. Supply chain leaders should recognise their role in communicating the strategic priorities to all stakeholders.  

        Retailers should incorporate long-term risks and ESG macro trends into strategy. By incorporating long-term risks and ESG macro trends into their sustainability strategy retailers can better build resilience.  

        Finally, collaboration amongst all value chain players is required to advance transparency. Supply chains are only as sustainable as their weakest link.  

        In the highly complex and interdependent world we live in, an external mindset is critical to advancing sustainable progress. Ultimately this is how UK Retailers can develop greater confidence in their ability to face future supply chain shocks disruptions.  

        Read the full issue of SCS here!

        Tom Kieley, CEO and co-founder at SourceDay, discusses his company’s secret sauce and how it has risen to the top of the pile, delivering unified supplier collaboration for manufacturing customers.

        Some of the best innovation is born through frustration with existing offerings.

        Having built their careers in manufacturing, SourceDay’s founders grew tired of unnecessary costs, increased risk, and wasted time and productivity caused by ineffective supplier communication and incorrect ERP data. This led them to create a solution that would prevent direct materials inventory surprises and unnecessary costs and also rebuild trust between manufacturers, distributors, and their suppliers.

        Today, SourceDay is a bi-directionally integrated platform for any ERP where the purchase order (PO) demand is generated. The company delivers 100% of purchase order demand to suppliers through the lifecycle of a PO. This is to ensure that suppliers have no surprises and always have the most real-time, accurate source of truth. An ERP streamlines many of a company’s internal processes, but when it comes to keeping track of critical PO changes in a timely manner, procurement teams are still stuck in manual work, such as spreadsheets, emails, and post-it notes.

        By digitising and creating configurable smart rules for PO change management, SourceDay removes up to 80% of the manual procurement work. This is while eliminating the persistent question marks around end-product delivery times and costs. Through seamless integration with a customer’s ERP, SourceDay ensures that every purchase order is delivered to suppliers without fail and allows for true 100% supplier collaboration through a portal, email, or EDI.

        With the transformative addition of complete PO visibility, SourceDay doesn’t just enhance existing ERP capabilities. It sets a new bar for PO accuracy and on-time delivery for direct materials procurement. In today’s digital age, embracing such clarity and intelligent use of technology isn’t a luxury; it’s the key to ensuring a business remains agile, robust, and ahead of the curve.

        Since its inception, SourceDay has been on a mission to eliminate manual work, production delays, and inbound supply inaccuracies from the procurement lifecycle. In just under a decade, SourceDay went from an idea on a whiteboard in a small office to nearly 300 customers and more than 80,000 suppliers globally who interact through the solution daily.

        Tom Kieley, CEO, SourceDay

        People are a huge difference-maker

        As CEO, Tom Kieley is used to making tough decisions. However, he explains that hiring the best people for the right stage of the journey is the most challenging aspect of the role. Without great team members, a business can’t be successful long-term. While the organisation’s requirements dictate part of the job criteria, finding people who are already equipped with knowledge of the industry and the customer set plays a crucial role in the hiring process.

        “We want to deliver value to the customers efficiently and effectively,” he explains. “We’re fortunate we have executives who are visionaries in their fields. They can help carry the business to be the industry-leading solution while disrupting the supply chain technology space.”

        Experience across the company

        “Hiring people with highly relevant industry experience has been very important. For example, we have former buyers on our sales team. They’ve walked in our customers’ shoes and had to live with the pain that SourceDay solves,” explains Kieley. “We have team members who were manufacturing operators, so they understand the challenges of manufacturing first hand.”

        The impact that relying on external suppliers can have on a manufacturer when things aren’t going according to plan is often significant and costly. “A minute, an hour, a day of downtime from a missing part or component drastically impacts the bottom line of manufacturing, which is already a low-margin, highly cash-sensitive organisation.”

        Removing the Buyer/Supplier Communication Gap with Unified Supplier Collaboration

        A major frustration (and point of risk) in procurement, especially for manufacturers and distributors, is the constant PO line changes impacting production scheduling. Buyers are caught in a nearly no-win situation. They can waste hours they really don’t have manually chasing down and staying on top of changes (hoping they or their supplier didn’t miss something critical) or they can wait until the ERP updates (often the next day) and be behind on time-sensitive decisions.

        “There isn’t a manufacturer or distributor who hasn’t felt the painful ripple effect of missing a critical PO change,” says Kieley. “It impacts inventory costs, expedite fees, production and labour schedules, and end-product delivery dates.”

        The historical challenge has been the absence of a closed-loop supplier collaboration platform that accounts for supplier workflows as much as buyer workflows. SourceDay has solved this issue with Unified Supplier Collaboration (USC), a simple, yet powerful workflow tool that allows buyers and suppliers to communicate and collaborate through their preferred channel. That can be the SourceDay portal (even without a login or training), an EDI connection, or through normal email communications. The SourceDay solution captures and updates critical PO line changes–in real time–directly into the ERP, retaining a single, accurate source of truth for shipment, demand planning and production scheduling. “With USC, there’s no more supplier surprises, no more guesswork, no more inaccurate ERP procurement data, no more “where’s my part?” and no more ripple effect across the organisation,” Kieley adds.

        SourceDay: How everyone benefits

        • Receive and manage timely PO confirmations and changes from suppliers.
        • Find MRP inaccuracies with accurate PO data.
        • Build strong, performance-driven supplier relationships with supplier scorecards.
        • Robust US-based training, onboarding, and support.

        Buyers

        • Accurate lead time and MRP data to significantly improve on-time delivery.
        • Increased visibility into KPIs for data-driven decision making: OTD, move-ins/move-out, price changes and more.
        • Streamlined integration and onboarding for speedy time to value.
        • Robust implementation and ongoing support.

        IT

        • Quick integration ensures speedy time to value and return on investment.
        • Lightweight IT integration with any ERP.
        • Training done by SourceDay’s team to take pressure off IT teams.

        Executives

        • Reduce business risk caused by external suppliers.
        • Decrease customer SLA penalties.
        • Lower average inventory on hand to increase inventory turns.
        • Increase ERP data accuracy for key business decisions.
        • Increase visibility into repeatable and accurate revenue forecasts through improved demand and scheduling data.

        COVID-19 drive

        The COVID-19 pandemic in early 2020 highlighted many inefficiencies in supply chains. Pre-pandemic, the supply chain technology space was limited and there wasn’t much innovation beyond traditional ERPs. Kieley explains that boardrooms were not yet at the stage to buy technology as a “differentiator” and were instead throwing people at the problem. “When the pandemic hit, it really highlighted challenges that had always just been overcome through brute force and people,” reveals Kieley. “You were forced to send everyone home other than essential workers in the warehouse and shop floor. This significantly impacted visibility and communication with critical suppliers.”

        The pandemic exposed the gaps that manufacturers and distributors had in their business model, which created a great deal of risk in operations. Kieley illustrates the stark paradox manufacturers were experiencing with and without SourceDay to help keep the lights on. “We had several hundred customers we were able to get data from that showed their buyers never skipped a beat because of SourceDay,” he reveals. “Many customers were able to tell us they were getting 90, 95% on-time delivery even through Covid. In contrast, companies that weren’t using SourceDay ground to a screeching halt for six to 12 months while many of them were trying to get visibility and communication back with their suppliers. Outside of email, everyone was back at home, lost.”

        Choosing the best emerging technology

        Indeed, technological transformation is a big part of most organisations’ puzzle. With new technology causing significant waves of interest in procurement and supply chain, there is a rush by technology providers to quickly bring technology advances to market, often before actual value delivery has been vetted out. SourceDay has taken a different approach. The company has bypassed some hotly discussed emerging technologies because of the low impact to customer success.

        One area of tech SourceDay has researched and tested extensively is artificial intelligence (AI). Properly utilised, AI has the potential to drive millions of unnecessary manual hours out of the procurement process. “We’ve added strategic experts from supply chain and data science backgrounds to deliver more solution value to customers. This is more proactive visibility, change tracking, and analytics; information that used to live in error-prone spreadsheets and email or was otherwise unusable,” explains Kieley.

        Gen AI drive

        One of the biggest crazes of the past few years has been generative AI. Since the rise of OpenAI’s ChatGPT model, leaders have been rushing to find ways to leverage chatbots into their processes. But, it comes with risks attached because large language models are not always reliable and often incorporate made-up data.

        In contrast, Kieley explains that SourceDay’s data set solves the accuracy problem with AI. “The problem is that gen AI models are often opinions and points of view that are not always factual,” reveals Kieley. “Our dataset is factual and action-derived. It reflects what has happened in the past on a supplier’s ability to hit on-time delivery, price changes, quality, responsiveness, ability to ship on time in full, and all of the components that happen through those transactions that again, otherwise existed in email or voice that were uncaptured. As a result, our AI is able to use fact-positive historical data to provide insights and recommendations to customers.”

        Customer case study: Chatsworth Products (CPI)

        Chatsworth was facing a number of supplier-related challenges with their Epicor ERP, all of which centred around how they were managing the process of acquiring parts and raw materials. They predominantly relied upon email, phone calls, faxes, and spreadsheets to manage supplier communication, none of which facilitated visibility or easy tracking.

        As a result, before working with SourceDay, Chatsworth’s suppliers were chronically late delivering materials. The manufacturer had to amass significant buffer stock to keep production going. After watching a demo of the SourceDay platform at an Epicor user group, Chatsworth immediately knew they needed this solution to resolve supplier issues.

        SourceDay enabled Chatsworth to improve supplier collaboration to such an extent that on time delivery (OTD) went up to 90%. In doing so, the company was able to shift to a just-in-time model and reduce on-hand WIP inventory needs by 66%. This allowed 90% of warehouse space to be freed up and converted to a manufacturing floor.

        Chatsworths’ Products Senior Director of Materials and Logistics said: “Three years ago, we were living in chaos. Now, with our hyper-growth and with the new tool, I can’t remember the last time we were short a part.”

        Not only did SourceDay help minimise risk impacting Chatsworth’s business, but the benefits allowed them to optimise factory operations to drive more revenue through production.

        Eye on the future

        Looking ahead, Kieley is optimistic about the upcoming years at SourceDay. Having achieved considerable success in a relatively short time, he is showing no signs of slowing down amid an exciting time for procurement and supply chain. “Our future is bright. We have built strategic partnerships with organisations that are additive to our platform and/or we are additive to their platform,” he says. “It’s vital in helping SourceDay reach a bigger market and start going more global. Today, most of our customers are in North America.

        “There’s truly nobody doing this in the way we do it. And explicitly, I think groundbreaking, transformational technology for manufacturers and distribution companies enables them to succeed in otherwise challenging environments. Global conflicts are becoming an increasing challenge to supply chains. If you’re shipping into parts of Europe today, you’re having to spend 25% or 30% more. Technology is here to stay in this space, and there’s not enough awareness of our platform. We’re about the specific supply chain procurement market we’ve created and solved. For us now, it’s about building awareness in the manufacturing and distribution verticals and helping organisations to thrive.”

        Landry Giardina, Sanofi’s Global Head of Clinical Supply Chain Operations Innovation & Technology talks data-driven performance, resilience, agility and operational excellence within the clinical supply chain area…

        It’s a packed issue this month. Here’s a roll call of just some of this month’s exclusive content…

        Read the latest issue here!

        Sanofi: Clinical supply chain innovation

        Landry Giardina, Sanofi’s Global Head of Clinical Supply Chain Operations Innovation & Technology talks data-driven performance, resilience, agility and operational excellence within the clinical supply chain area

        Sanofi has a mission: to chase the miracles of science to improve people’s lives, and sometimes that means starting over with Plan B, Plan C, or even Plan Z. To do so means to work across the most complex disciplines to solve problems, to push the boundaries and not be afraid to take smart risks, and to dedicate everything to making life better for people everywhere. None of that happens without continuous and groundbreaking R&D and clinical trials to prove the medicines and vaccines it creates are safe and efficient for millions of people around the world. Which makes Landry Giardina and his colleagues’ jobs absolutely essential. 

        Read the full story here!

        Werfen: Procurement and supply chain excellence through teamwork

        Don Perigny, Director Supply Chain, at Werfen, a Specialised Diagnostics developer, manufacturer and distributor, reveals how a strong work culture can achieve incredible success during challenging times.

        “It takes a village to raise a child,’ purports a famous African saying. It’s certainly a phrase that has struck a note with Don Perigny, Director Supply Chain at Werfen. For Perigny, the ‘village’ is Werfen’s supply-chain and procurement team, although he does extend the sentiment to Werfen’s wider network, including its suppliers and partners, who have kept the former professional sportsman busy at the company for over 21 years.

        Werfen is a worldwide leader in the area Specialised Diagnostics for Hemostasis, Acute Care, Transfusion, Autoimmunity and Transplant. The Company also has an OEM division, focused on customised diagnostics. Werfen’s annual revenue exceeds $2bn with a worldwide workforce of 7,000, operating in approx. 35 countries and more than 100 territories through its network of distributors. 

        We join Perigny at his office in Bedford, Massachusetts. He’s just back from a week at Werfen’s San Diego offices, where he spent some quality time with his extended (work) family. And it’s soon clear that the people, the culture and what Werfen does for the world is crucial to Perigny and the wider workforce at the company. 

        Read the full story here!

        Plus, we have expert-driven analysis on hot topics such as AI in supply chain, tackling global regulations and how to encourage more women into supply chain and procurement. 

        This month’s exclusive cover story features a fascinating discussion with Dhaval Desai, Principal Group Engineering Manager at Microsoft, regarding a massive and sustainable supply chain transformation at the tech giant… 

        This month’s exclusive cover story features a fascinating discussion with Dhaval Desai, Principal Group Engineering Manager at Microsoft, regarding a massive and sustainable supply chain transformation at the tech giant… 

        In the past four years, Microsoft has gained more than 80,000 productivity hours and avoided hundreds of millions in costs. Did you miss that? That’s probably because these massive improvements took place behind the scenes as the technology giant moved to turn SC management into a major force driving efficiencies, enabling growth, and bringing the company closer to its sustainability goals. 

        Expect changes and outcomes to continue as Dhaval Desai continues to apply the learnings from the Devices Supply Chain transformation – think Xbox, Surface, VR and PC accessories and cross-industry experiences and another to the fast-growing Cloud supply chain where demand for Azure is surging. As the Principal Group Software Engineering Manager, Desai is part of the Supply Chain Engineering organisation, the global team of architects, managers, and engineers in the US, Europe, and India tasked with developing a platform and capabilities to power supply chains across Microsoft. It’s an exciting time. Desai’s staff has already quadrupled since he joined Microsoft in 2021, and it’s still growing. Within the company, he’s on the cutting edge of technology innovation testing generative AI solutions. “We are actively learning how to improve it and move forward,” he tells us. 

        Read the full story here! 

        Plus, there’s more!

        We also have some inspiring and informative content from supply chain leaders and experts at Schneider Electric, Smart Cube, Protokol, Red Helix and Astrocast. Plus, expert predictions for 2024 from leading supply chain leaders, as well as a round-up of the best events this year has to offer! 

        Read our amazing content here!

        Enjoy! 

        This month’s cover story features Fiona Adams, Director of Client Value Realization at ProcurementIQ, to hear how the market leader in providing sourcing intelligence is changing the very face of procurement…

        It’s a bumper issue this month. Click here to access the latest issue!

        And below are just some of this month’s exclusives…

        ProcurementIQ: Smart sourcing through people power 

        We speak to Fiona Adams, Director of Client Value Realization at ProcurementIQ, to hear how the market leader in providing sourcing intelligence is changing the very face of procurement… 

        The industry leader in emboldening procurement practitioners in making intelligent purchases is ProcurementIQ. ProcurementIQ provides its clients with pricing data, supplier intelligence and contract strategies right at their fingertips. Its users are working smarter and more swiftly with trustworthy market intelligence on more than 1,000 categories globally.  

        Fiona Adams joined ProcurementIQ in August this year as its Director of Client Value Realization. Out of all the companies vying for her attention, it was ProcurementIQ’s focus on ‘people power’ that attracted her, coupled with her positive experience utilising the platform during her time as a consultant.

        Although ProcurementIQ remains on the cutting edge of technology, it is a platform driven by the expertise and passion of its people and this appealed greatly to Adams. “I want to expand my own reach and I’m excited to be problem-solving for corporate America across industries, clients and procurement organizations and teams (internal & external). I know ProcurementIQ can make a difference combined with my approach and experience. Because that passion and that drive, powered by knowledge, is where the real magic happens,” she tells us.  

        To read more click here!

        ASM Global: Putting people first in change management   

        Ama F. Erbynn, Vice President of Strategic Sourcing and Procurement at ASM Global, discusses her mission for driving a people-centric approach to change management in procurement…

        Ripping up the carpet and starting again when entering a new organisation isn’t a sure-fire way for success. 

        Effective change management takes time and careful planning. It requires evaluating current processes and questioning why things are done in a certain way. Indeed, not everything needs to be changed, especially not for the sake of it, and employees used to operating in a familiar workflow or silo will naturally be fearful of disruptions to their methods. However, if done in the correct way and with a people-centric mindset, delivering change that drives significant value could hold the key to unleashing transformation. 

        Ama F. Erbynn, Vice President of Strategic Sourcing and Procurement at ASM Global, aligns herself with that mantra. Her mentality of being agile and responsive to change has proven to be an advantage during a turbulent past few years. For Erbynn, she thrives on leading transformations and leveraging new tools to deliver even better results. “I love change because it allows you to think outside the box,” she discusses. “I have a son and before COVID I used to hear him say, ‘I don’t want to go to school.’ He stayed home for a year and now he begs to go to school, so we adapt and it makes us stronger. COVID was a unique situation but there’s always been adversity and disruptions within supply chain and procurement, so I try and see the silver lining in things.”

        To read more click here!

        SpendHQ: Realising the possible in spend management software 

        Pierre Laprée, Chief Product Officer at SpendHQ, discusses how customers can benefit from leveraging spend management technology to bring tangible value in procurement today…

        Turning vision and strategy into highly effective action. This mantra is behind everything SpendHQ does to empower procurement teams.  

        The organisation is a leading best-in-class provider of enterprise Spend Intelligence (SI) and Procurement Performance Management (PPM) solutions. These products fill an important gap that has left strategic procurement out of the solution landscape. Through these solutions, customers get actionable spend insights that drive new initiatives, goals, and clear measurements of procurement’s overall value. SpendHQ exists to ultimately help procurement generate and demonstrate better financial and non-financial outcomes. 

        Spearheading this strategic vision is Pierre Laprée, long-time procurement veteran and SpendHQ’s Chief Product Officer since July 2022. However, despite his deep understanding of procurement teams’ needs, he wasn’t always a procurement professional. Like many in the space, his path into the industry was a complete surprise.  

        To read more click here!

        But that’s not all… Earlier this month, we travelled to the Netherlands to cover the first HICX Supplier Experience Live, as well as DPW Amsterdam 2023. Featured inside is our exclusive overview from each event, alongside this edition’s big question – does procurement need a rebrand? Plus, we feature a fascinating interview with Georg Rosch, Vice President Direct Procurement Strategy at JAGGAER, who discusses his organisation’s approach amid significant transformation and evolution.

        Enjoy!

        We look into the need for a supply chain reset amidst inflation concerns, supply uncertainty, geopolitical issues and sustainability drives.

        Today’s supply chains are under pressure like never before.

        Amidst inflation concerns, supply uncertainty, geopolitical issues and sustainability drives, the modern supply chain is having to think twice about the way it operates. It means companies are rethinking their supply chain strategy as well as the materials they source and the suppliers they work with. But such significant change doesn’t come easy and isn’t necessarily cheap either. Indeed, these factors have led to the necessity of a great supply chain reset. But this is no easy fix. It impacts the entire business model, from strategy, marketing and design all the way through packaging, storage and transportation.

        Supply Chain Revolution

        The first part of a supply chain overhaul is rationalising the portfolio. A major review of the product portfolio could reveal what is profitable to make or sell. In many industries, the combined effect of the rising cost of products, logistics, carbon charges for border crossings and frequent supply disruptions is increasing the cost-to-serve, reducing gross margins and making it unprofitable to hold inventory as a buffer.

        Leading companies look for ways to improve communications among the supply chain, leadership, sales, and other commercial teams so that supply chain leaders clearly understand the trade-offs required to win in the market. The most successful companies are also involving other key stakeholders in the supply chain balance equation discussion, including finance, R&D, regulatory, sustainability, and procurement. This ensures everyone understands all the implications of the proposed overhaul, particularly what can actually happen.

        COVID-19 disruptions pushed companies to reorient their supply chains around resilience. According to Bain & Company, management at one global apparel firm recognised early on that this would require a transformation that would have ripple effects across other parts of the business. In order to make the correct decision, it pulled together a cross-functional strategy team that included the heads of supply chain, finance, sustainability, consumer insights, and the product’s business unit. The team saw the supply chain redesign as an opening to not only boost resilience but also responsiveness and sustainability. It found reducing reliance on any one location would provide insulation from supply disruptions, and making its products closer to customers would speed up delivery and shrink the supply chain’s carbon footprint.

        Design to delivery and beyond

        Taking a detailed view of the entire product journey, from design to delivery and beyond, can also help to simplify sourcing, by standardising as many elements as possible, reducing the range and specification of materials used for production and packaging. This means fewer suppliers and components, which lowers the exposure to disruption. Companies should investigate whether it’s possible to use less material and/or more recycled content, and whether this can reduce total cost of manufacture.

        Today, chief supply chain officers balance multiple conflicting needs of cost, service, sustainability, agility and resilience. As a result of increasingly international trade complexity and the need to manage a widening range of risks, it’s difficult to determine where products should be manufactured and sold. While the onshoring versus offshoring versus friendshoring debate remains, it is further complicated by issues such as sustainability, trade wars, agility and, increasingly, visibility.

        In the era of mass offshoring, manufacturers have enjoyed the huge scale efficiencies of large manufacturing centres in low-wage countries. For a wide range of products, there is a now a considerable and visible shift to get closer to the end customer, to ensure a faster response to changing consumer demands, while avoiding tariffs, cutting logistics costs and reducing carbon footprint.

        Looking ahead, supply chain has little choice. It can’t stand still and wait for the next black swan event to unfold – companies must be more resilient and fluid. A great supply chain reset may not just be a “nice to have” anymore.

        We look into the supply chain production process of Easter Eggs and the journey to their final destinations in supermarkets

        Chocolate is arguably the world’s most popular sweet treat. Depending on who you ask, of course.

        After, perhaps Christmas, it is the most common time for people to indulge in chocolate if they don’t do so anyway throughout the year.

        And synonymous with Easter are the eggs themselves which are loved by children and adults alike all over the world.

        The journey to Easter Eggs

        The supply chain process is split into eight stages of production: cultivating, harvesting, splitting, fermentation, drying, winnowing, roasting and grinding. Following production, the supply chain process is extended further with logistics which is the final step to providing customers with their favourite seasonal sweet treat.

        The journey actually begins with cocoa tree plantations being established which is done by scattering young cocoa trees amongst new shade trees or by planting the cocoa trees between established trees. These are planted in humid tropical climates, with temperatures between 21 and 23 degrees Celsius. This is consistent rainfall periods and a short dry season because these conditions provide good quality cocoa.

        Easter eggs

        Each tree produces 20-30 cocoa pods a year which grows straight from the tree’s trunk and main branches. With this tree also yielding fruit, the crop is carefully pruned, and as a result, it is easier to harvest the cocoa pods. The next step is the labour-intensive task of harvesting the crop.

        The harvest is a whole community affair on small West African farms. Large knives are then used to detach the pods from the trees and placed in large baskets on workers’ heads. The pods are then manually split open to remove the beans so they are ready for the two-step curing process. Each pod consists of between 20-40 purple cocoa beans.

        The curing process consists of fermenting and drying the beans to develop the chocolate flavour. There are several fermentation methods but the most traditional is the heap method. This requires placing mounds of wet cocoa beans in between layers of banana leaves on the ground for between five to six days. Following this, the drying stage begins. This involves the wet bunch of beans being spread out in the sun or using a more advanced method of special dying equipment.

        From plant to factory

        Often, a lot of large chocolate brands then buy the cocoa through intermediaries. The beans are then packed into sacks ready to be exported to the brands processing facilities in other locations globally.

        After arrival, the beans are cleaned and quality inspected before the winnowing stage takes place. The dried beans are cracked to separate the shell from the nib which is where the small chunks are used to produce chocolate. Afterwards, the roasting phase begins in which the nibs are baked at high temperatures reaching 120 degrees Celsius in special ovens. This is where the colour and flavour is acquired.

        Subsequently, the next stage is grinding which creates the basis of all chocolate products. The roasted nibs are grounded in stone mills until a thick liquid chocolate consistency is achieved.

        Chocolate to egg

        The final step is creating the chocolate egg masterpiece by using highly efficient computer-operated technology which has been used since the mid-20th century. The molten chocolate is placed in heated egg molds which are rotated so there is an even thickness. Following this, the eggs are left to cool and then removed from the molds. Once cooled, the eggs are wrapped in coloured foil and packaged into individual boxes before being sent out for retail. The transportation and exportation throughout the various supply chain stages is vital being a seasonal product. This means they are heavily relied upon for their timings to deliver to large supermarkets and independent stores.

        The second issue of SupplyChain Strategy is live! Features exclusive articles on TTI and McPherson’s

        SupplyChain Strategy Issue 2 cover

        Our exclusive cover story this month sees us speaking to Heath Nunnemacher, VP of Global Electronics Sourcing at TTI, who details the streamlining of its procurement function into a more efficient and effective value-unlocking enabler of business.

        Read the issue here!

        Techtronic Industries (TTI) is among the world’s largest manufacturers of mostly cordless power tools, outdoor power equipment, and floorcare products for both professional users and do-it-yourself (DIY) consumers.

        TTI’s growth has been extraordinary – 13 years of consecutive double-digit gross margin improvement, in fact. In 2021 the company set a new revenue growth record just shy of 35%, more than twice that of its closest global competitor.

        A significant driver of that growth is a strategic focus on disrupting industries through leadership in cordless technology. To do so, it requires advanced electronics and collaboration with the most innovative and biggest players in the industry. But with the chip shortage crisis looming on the horizon in late 2020, the organisation found itself challenged by a severe lack of visibility in the electronics procurement function. Enter Heath Nunnemacher, the man charged with transforming electronics procurement for the overall betterment of the business. 

        Not only that, but we also have a fascinating discussion with McPherson’s Supply Chain Director Mark Brady. The health, wellness, and beauty giant McPherson’s has a rich history of agile procurement through resilience and collaboration and Brady reveals its secret sauce. 

        Plus, we detail the important supply chain trends to look out for in 2023 as well as five top supply chain events coming up!

        Enjoy!

        Andrew Woods

        Editorial Director

        How can businesses cope with persistent, global supply chain issues and what are the concerns looming on the horizon?

        The Digital Insight speaks to Nirav Patel, CEO of Bristlecone (a supply chain company of the $19bn Mahindra group), who discusses how businesses can cope with persistent, global supply chain issues – and outlines the concerns looming on the horizon.

        Our aim is to bring you the latest actionable insights into every issue relating to supply chain management from the world’s leading exponents. Each issue will lift the lid on the supply chain transformations taking place, right now, at enterprises across every sector and territory.

        Thiago Braga, Director of Supply Chain Management at the City of Edmonton

        Our cover story this month, features Thiago Braga, Director of Supply Chain Management at the City of Edmonton, Canada who discusses how improved operations are keeping the City healthy amid a range of challenges…

        When Braga accepted his current role with the City of Edmonton in January 2019, a supply chain transformation program was envisioned that would evolve, and streamline, operations, while bringing in leading practices, standard practices, and best practices.  

        Read the first issue here!

        Upon his appointment, the workplace culture and environment were decentralised, more fragmented and so Braga got to work on creating a more unified approach. “Basically, my role is to support City operations,” Braga reveals. “My job is to keep buses and trains running as well as other rolling assets, like police or fire truck vehicles. Keeping the operations running and adding value while doing so would be the core.”  

        Karon Evanoff, Vice President, Global Supply Chain at QSC

        We also hook up with Karon Evanoff, Vice President, Global Supply Chain at QSC, to discuss supply chain transformation at the audio manufacturer. “I don’t think anyone – especially when you get to the senior management level – wants to sit in an office and just do spreadsheets every day,” Karon Evanoff says, when describing why continual learning is the number one driver for her.”

        Elsewhere, we look at sustainability in the supply chain and why third-party risk should be a number one priority for businesses and chief supply chain officers.

        We hope you enjoy the issue and tell your friends and colleagues!

        The right time to digitalise the supply chain and reap the multiple benefits is now.

        As the global components shortage continues to challenge businesses, the value of a digitalised supply chain becomes increasingly clear. As the return to normal supply levels is still some way off and the situation is not expected to recover until 2023, the time to digitalise the supply chain and reap the multiple benefits is now. Whereas once supply chain digitalisation provided a competitive edge, it has since become an industry standard required to keep pace in an evolving industry with unpredictable challenges. 

        The benefits of digitalisation 

        Make no mistake, digitalising a business’ supply chain is not an easy task and is by no means a quick fix. It takes extensive research and planning before any updates can be made and once the transformation is underway, businesses are constantly learning and improving their operations based on feedback and data collected. 

        However, the business benefits of a digitalised supply chain validate the time and effort required to undergo a digital transformation of supply chain management. 

        Improved accuracy and efficiency are two of the most impactful factors of supply chain digitalisation. With real-time tracking and the removal of human error through software-led processes, businesses gain complete transparency of operations at every stage of the supply chain. 

        Software-led processes and the introduction of automation can also result in reduced processing time, greater operational productivity and maximised ROI. If the old saying rings true and ‘time is money’, then improved efficiency with greater accuracy can only be a good thing for business. 

        Greater flexibility and agility in responding to change is another valuable benefit brought by a digitalised supply chain. As many businesses have already experienced, supply and demand fluctuations can be rapid and circumstances outside of a business’ control can also affect supply chain management. 

        Though there will always be some element of the unexpected, technology such as automated stock management and predictive analytics support in the identification and handling of upcoming challenges. Armed with both big data and data specifics at a more granular level, businesses can make better-informed decisions, manage a crisis more effectively and identify areas of improvement and opportunity, at all times. 

        Making it happen 

        Every digital transformation requires a strategy and there are multiple achievements to celebrate on the way to reaching the end goal of holistic supply chain digitalisation. Identifying the areas which need priority attention will help structure your strategy. Your digitalisation plan should be a series of incremental improvements, as opposed to a sudden and radical change. 

        Auditing your existing supply chain is a sensible starting point for discovering opportunities for improvement, establishing strengths and weaknesses, and honing in on risk factors and threats to your operations. 

        Using the knowledge and expertise of IT professionals within your business and operations management staff who are familiar with the everyday running of each stage of the supply chain is the best way to gain a clear insight into which aspects of the chain are strong and which are letting you down. 

        Your operation management team will also be the ones using your new digitalised supply chain so gaining their insight, expertise and buy-in from the start of the project is highly valuable for future success. 

        Software Implementation  

        Software is at the heart of supply chain digitalisation and businesses are spoilt for choice when it comes to selecting digital logistics and supply-chain-management software (SCMS) that can oversee transactions, manage relationships with suppliers and streamline your processes. 

        There is a challenge however when it comes to deciding whether to build or buy your software solution.  

        Though ready-made software is the quicker and more simple option, out-of-the-box solutions may not meet the exact needs of your business and customised plugins or add-ons may be required to tailor your solution exactly as you require. 

        The alternative would be to build your own software in-house, which takes a huge chunk of existing resources, adding pressure to already busy teams. 

        Arguably outsourcing a custom-built solution from a reputable partner, who fully understands your pain points, risk factors and overall transformation strategy is the best way to gain a tailor-made software solution whilst keeping everyday operations running smoothly.  

        Harnessing the power of real-time data, automation and AI 

        Real-time data should be gathered at numerous points in the supply chain and can be gathered through a range of methods. From IoT devices to Radio Frequency Identification (RFID) and GPS, the data gathered by these technologies improves your supply chain connectivity at every step. 

        This data also facilitates increased visibility, improved security, cost analysis insights and accountability. From production to distribution to retail, IoT, RFID and GPS provide efficiency, transparency and data-driven insights to help businesses maximize ROI and continue to improve operations. 

        Automation and AI also support in the processing of payments, the rapid sharing of information, inventory updates, tracking information, omnichannel retail sales, email automation and setting new cost goals.

        Although these technologies will never entirely replace the human touch, they can assist with repetitive, manual tasks and be the first point of contact for customers which can direct customers to the correct individual or department. 

        SCMS systems can integrate real-time data, automation and AI into supply chains on each level, streamlining processes to be more efficient, making more accurate predictions and protecting a business should something unforeseeable occur. 

        Realising Industry 4.0 

        Ultimately, digitalising the supply chain, however, your business chooses to do so is the realisation of the Industry 4.0 vision which hinges on leveraging digital technology without siloed data, processes and systems. 

        The pillars of Industry 4.0 namely IoT, big data and data analytics are the main aspects to be updated in any supply chain digitalisation and taking a comprehensive approach to digitalising the supply chain means data is no longer siloed and useless but is integrated into every business decision, under any circumstance. 

        A supply chain digital twin is also a helpful tool which provides a detailed simulation of an actual supply chain using real-time data and snapshots to forecast supply chain dynamics. From this, businesses can understand their supply chain’s behaviour, predict abnormal situations, and work out an action plan. The most effective supply chain management sees digitalisation throughout and can also call upon the use of digital twins to simulate the supply chain and enable the whole ecosystem to enjoy the same level of visibility and forecasting to inform every stage of the supply chain. 

        Though investment in time and money, the benefits of digitalisation are evident not only in reacting to unexpected challenges but also in the day-to-day running of a business which wants to keep pace and remain competitive in the digital age. 

        Author: Rasheed Mohamad, Executive Vice President of Global Operations and Business Technology, Alcatel-Lucent Enterprise 

        The list of drivers to better understand global supply chains grows every day.

        The list of drivers to better understand global supply chains grows every day. Motivations range from increasing operational efficiencies, the ability to better respond to supply chain shocks, managing potential reputational risks through the exposure of unexpected issues with suppliers, as well as preparing for the wave of in-coming supply chain legislation. 

        So how can better quality supply chain data help with these challenges? 

        At Open Supply Hub, we begin our work from a clear starting point: if there’s no shared understanding of where global facilities are located, there’s certainly no understanding of the environmental or social conditions at those facilities. Historically, supply chain data has been hidden behind a lock and key which has benefited very few. In addition to this, at even as basic a level as name and address information for global production facilities, the quality of data has been surprisingly poor. What this means is that bad practices can lurk in the shadows undetected – practices which contribute to some of the fundamental issues of our time, such as deforestation, child and forced labour and the impacts of climate change.  

        To break it down, supply chains today have: 

        • Untrustworthy data: where data does exist, it’s riddled with errors and duplications and is not standardised. To put it bluntly: it’s a mess. 
        • Inaccessible information: as alluded to above, data is locked away in private databases, instead of being made available to all. This presents a huge hurdle to collaboration. 
        • Fee-based facility IDs: without freely available facility IDs, access to information is inequitable, which prevents truly seamless exchange between systems and stakeholders.  
        • Gaps in coverage: when data lives in silos like this, it creates difficulties in gaining a clear understanding of global supply chains. 

        The key to addressing this is high-quality, open supply chain data. This term “open data” is a precise one, with a technical definition: according to the Open Knowledge Foundation, “Open data is data that can be freely used, shared and built on by anyone, anywhere, for any purpose”. There are two key elements to openness: 

        • Legal openness: you must be allowed to get the data legally, to build on it and to share it 
        • Technical openness: there should be no technical barriers to using that data. 

        Through this seemingly simple mechanism of opening up supply chain data, many of the challenges described above are quickly addressed. Launching in late 2022, Open Supply Hub will be an accessible, collaborative, supply chain mapping platform, used and populated by stakeholders across sectors and supply chains.

        It will provide: 

        • One common registry: cross-sector supply chain data collected in a single place, accessible to all. 
        • Reliable, current data: all data contributed to the platform will be cleaned and deduplicated by a matching algorithm, with each facility assigned an industry-standard ID. Continuously gathering and refreshing data from industry has the added benefit of keeping that data current which, in turn, leads to… 
        • Global collaboration: the user-generated dataset gives visibility into which organisations are connected to which facilities, accelerating collaboration. 

        We know this approach works from our experience of building the Open Apparel Registry (OAR). One compelling example of how the dataset has been used to highlight risks to investors came in the immediate aftermath of global production reopening after the pandemic lockdowns.  

        As India sought to re-open its economy and kickstart production, many labour laws were relaxed in the state of Uttar Pradesh, removing basic protections for workers relating to mandatory overtime, work breaks and more. Investors with holdings in major global fashion brands were able to run combination searches in the OAR to understand their exposure to risk in this area and adjust their investment strategies accordingly. Without access to this open data set, the ability to understand and divest from this investment risk would have been much more challenging during a time when global supply chains were in a constant state of flux. 

        As we look ahead to the raft of in-coming supply chain disclosure legislation, uncertainty remains high about what exact format these various reporting requirements will take. However, one thing that will not change is that data format and standardisation will be key to ensuring that the data being gathered and shared is of practical use to create change. If data is locked away in PDFs, tables embedded in websites or scattered between disparate databases, it becomes totally impractical to work with. The power of a centralised, open data repository lies in making data comparable, actionable and usable. That’s where creating change begins. 

        Author: Katie Shaw, Chief Programme Officer of Open Supply Hub 

        We list five vital books in procurement and supply chain strategy that are reshaping the way we work.

        We list 5 essential procurement/supply chain management books that are reshaping the way we work today.

        Trade Wars, Pandemics and Chaos 

        How digital procurement enables business success in a disordered world 

        Dr. Elouise Epstein 

        Foreword by Len DeCandia 

        In our conversation with procurement leaders, this book comes up time and time again. Dr. Epstein is a digital futurist and Kearney partner with over two decades of experience working as a trusted adviser with major clients to develop digital procurement and supply chain strategies. 

        An in-depth look at how to strategise, evaluate and approach the fast-changing realm of digital procurement, Epstein’s book identifies how, more than any other enterprise function, procurement has grown from back-office cost control to strategic business partner. Of course, today’s procurement practitioners are also at the forefront of innovation, sustainability, and social responsibility, and so making changes by directing where and how enterprises spend their money is proving increasingly vital.  

        This book is a hugely trusted partner in establishing a blueprint for approaching the complexities of modern procurement and how and where to make smart technology investments. 

        Sustainability, Innovation and Procurement 

        Edited by Sachin Kumar Mangla and Sunil Luthra

        The world is in a constant state of unprecedented change with rising inflation and costs, geo-political and energy crises plus the effect of climate change upon our lives and businesses. Sustainable procurement is the hot topic right now. Indeed, the pursuit of sustainable objectives through the purchasing and supply process, while balancing environmental, social, and economic objectives is a common challenge facing procurement and supply chain leaders. But worry not, as this book will help readers develop new contemporary knowledge about frameworks, innovative tools and techniques to achieve sustainability in public as well as private procurement practices. The book will enable scholars and practitioners working in the domain of sustainable procurement to improve the overall performance of the supply chain and further achieve UN SDGs, by making various decisions at the planning and strategic phase of the business. 

        E-Logistics – Managing Digital Supply Chains For Competitive Advantage 

        Edited by Yingli Wang and Stephen Pettit 

        Unlocking value and streamlining processes is proving to be a driver for supply chain professionals with E-Logistics fast becoming a burgeoning function. Serving as the central nervous system for the whole supply chain enabling smooth information flow within, and between, organisations, E-Logistics offers myriad benefits and value. This new and updated edition provides the latest and most comprehensive coverage on digitalisation in logistics and supply chain and covers all transport modes, plus the role of ICT in supporting an integrated freight and supply chain network. 

        The Technology Procurement Handbook 

        A Practical Guide to Digital Buying 

        By Sergii Dovgalenko 

        Buying technology is easy. Buying the right technology is much harder. While buying the wrong technology can be disastrous. With the rise of cloud services and the digitisation of all business units, procurement managers need to understand how to buy technology services in order to generate revenue, drive innovation and retain customers. The Technology Procurement Handbook provides a structured and logical view of the digital buying process, including invaluable advice on how to manage digital demand, prepare sourcing strategies, analyse the cost and benefits of proposed solutions and negotiate and implement comprehensive agreements. 
         
        The Technology Procurement Handbook examines the multiple streams of data that feed into the technology procurement process and includes case studies and extensive practical advice based on the authors experience from recent procurement projects.  

        Disruptive Procurement Winning in a Digital World 

        Edited by Michael F. Strohmer, Stephen Easton, Martin Eisenhut, Dr. Elouise Epstein, Robert Kromoser, Erik R. Peterson, Enrico Rizzon 

        There is no doubt that procurement has undergone a major revolution in recent years and one of the most fascinating off-shoots from this change has been Disruptive Procurement; a radical new approach to creating value and innovation by challenging the status quo in the entire product and service line. It requires going far beyond conventional desktop procurement to understand the value the company brings to its customers as well as the value that suppliers bring to the company. Disruptive Procurement Winning in a Digital World boasts a strong raft of contributors, with a wealth of experience across the procurement sphere. 

        To move toward Disruptive Procurement, companies need a holistic view and a complete new set of capabilities for staff in marketing, sales, R&D, manufacturing, innovation, and, of course, procurement. This will only happen if procurement is fully backed by the Chief Executive Officer and companies embrace digital tools that will help make procurement slimmer and smarter. 

        Author: Kevin Davies 

        Disruption and uncertainty mean a myriad challenges face organisations ad the weakest link in the supply chain can appear quickly and unexpectedly.

        We live in unprecedented times and such disruption and uncertainty mean myriad challenges facing organisations. And the weakest link in the supply chain can appear quickly and unexpectedly.

        Over the last two years, supply chain professionals have been hit by an unprecedented raft of disruptions. As we fast forward into the future, this trend shows no sign of abating. The chaos caused by the lockdown of the world’s busiest port – Shanghai – shows that the impact of COVID on global supply chains is far from a thing of the past. The Suez Canal blockage in March 2021 and the ongoing crisis in semiconductor availability are two other examples of how macroeconomic events can impact supply chains. Now, the Russian invasion of Ukraine and the sanctions it has triggered, have caused further major global trade disruptions. High global fuel prices and accessibility of other components are also affecting production and transport in many industries. 

        In Germany, Porsche, Volkswagen and BMW have all reduced output due to problems with the supply of wire harnesses from Ukraine, which are vital to the manufacture of cars. Russia is also an important source of many metals used in the aerospace industry and others in hi-tech and electronics. 

        Given all this disruption, it is little surprise that the concept of VUCA – which stands for Volatility, Uncertainty, Complexity and Ambiguity – has rocketed up the agenda for businesses determined to ensure products arrive with customers in the right place at the right time.  

        This is no trivial matter. The interruption of Ukrainian agricultural processes, for example, threatens the supply of wheat to several countries, and the production lines of many consumer goods companies. In extreme cases with political consequences. 

        Planning and execution 

        The myriad challenges facing organisations means that the weakest link in the supply chain can appear quickly and from unexpected areas. This gives organisations precious little time to pivot and build a blend of resilience and agility. It makes the need to shrink the time between planning and execution crucial as volatility continues, particularly in order to meet relentlessly high consumer expectations. 

        This is where supporting technologies come into play. As they look to strengthen their supply chains and make them more resilient, businesses should consider solutions using artificial intelligence (AI) to improve forecasting. AI can look at patterns across huge datasets that go far beyond human capability to write intelligent algorithms or analytics. Organisations are then able to proactively identify gaps or issues with more accurate demand forecasts, sales orders, material, capacity, shipments, and other elements of supply; with automatic alerts for any exceptions. This can then augment human expertise to help plan for the unexpected. 

        Organisations can go a stage further and better identify any weak or potentially weak links in supply by creating a digital twin of their end-to-end business flow. This is a virtual model that accurately represents the lifecycle of a physical supply chain using live and up-to-date data. Within a virtual environment where numerous scenarios and changes can be simulated without consequence, organisations are able to strengthen the physical supply chain’s agility and speed with tried and tested improvements. 

        The supply chain links at greatest risk of disruption are not the only ones that should be considered potentially weak and in need of attention.

        Linear supply chain models need to give way to circularity, which allows for waste reduction and reusing and recycling of resources.

        Putting sustainability at the centre of supply chain planning and decision making will add further resilience across all links, but also reduce reliance on hard-to-access and more scarcely available raw materials. It is a complex issue. However, ensuring sustainable practices would provide the resilience needed to help navigate all the challenges past, present and future. 

        Addressing weak spots 

        Supply chains are today going through major transformational change, which has been driven by a range of external challenges and emerging trends. There’s little doubt that 2022 and the years beyond will bring further hurdles. Organisations need to take action now to be best prepared for the unexpected. Particularly when you consider the increasingly interconnected nature of 21st century supply chains.  

        As circumstances change around organisations, they need to ensure that their supply chains continue to provide the goods and services to the end consumers that rely on them. Applying supporting technologies can enable them to shine a light on any weak spots and move quickly to rectify these, keeping the flow of products moving. Organisations can then ensure that every link is as strong as the other, future-proofing supply chain operations. 

        For CEOs, the importance of supply chains to their business has never been clearer. They are a key engine to business, so it is critical that they remain well-funded and at the top of the business agenda. 

        Author: Claire Rychlewski, SVP, EMEA, Kinaxis 

        It’s an open secret: enterprises that want to effectively reduce their CO2 emissions need to first and foremost address their supply chain.

        It’s an open secret: enterprises that want to effectively reduce their CO2 emissions need to first and foremost address their supply chain. Up to 90% of a company’s greenhouse gas emissions originate from here. A new software-driven approach to tackle these emissions is developed in cooperation of O2 Telefónica and the startup The Climate Choice – with first results and breakthrough learnings.

        It’s an open secret: enterprises that want to effectively reduce their CO2 emissions need to first and foremost address their supply chain. Up to 90% of a company’s greenhouse gas emissions originate from here. A new software-driven approach to tackle these emissions is developed in cooperation of O2 Telefónica and the startup The Climate Choice – with first results and breakthrough learnings.  

        O2 Telefónica aims to be net CO2 neutral by 2025 at the latest. The company has already reduced the CO2 emitted directly, in Scope 1, and indirectly through electricity purchases, in Scope 2, by 97 % since 2015. Now, the aim is to discover climate-related risks and find potential solutions in collaboration with their suppliers. This leads to the biggest corporate challenge of today: a structured climate transformation process along the supply chain needs structured climate data management. However, obtaining climate-relevant data along the supply chain and successfully engaging suppliers in decarbonisation efforts is not easy. Many questions arise: what are the challenges and risks, best practices, and opportunities to collect, validate and report this data?  

        A pioneering collaboration to collect climate-relevant data 

        To find an answer to all these questions, O2 Telefónica and climate tech startup The Climate Choice have set out to launch a joint climate data program. For this purpose, the telecommunications provider uses The Climate Choice’s software platform, to facilitate the efficient and effortless collection of climate-focused data from around 1,000 suppliers. The top 40 suppliers are also invited to carry out a software-driven climate rating in order to uncover potential for decarbonisation and to identify tailor-made fields of action. The qualitative and quantitative data resulting from this serves as the basis for a Scope 3 decarbonisation strategy for O2 Telefónica. The collaboration preceded a pilot project in which the individual climate maturity of selected suppliers was recorded and validated. 

        Using The Climate Choice’s new solution approach and software tool, O2 Telefónica was able to develop a transparent, scalable process for collecting comparable data on the climate maturity of its suppliers.

        This data fuels The Climate Choice’s intelligent data platform and allows to obtain supply chain specific benchmarks, year-to-year comparisons and actionable reporting through dashboards, which ensures ongoing control of engagement results, core KPIs and aggregated metrics. This way one can shed light on the status of its supply chain decarbonisation journey. Find in the following our exclusive insights on this process.  

        From past performance to ​forward-looking metrics 

        To fully understand the decarbonisation processes of companies such as O2 Telefónica in Scope 3, we must first take a look at the data that companies need in order to fully align suppliers with their climate strategy. Typically, if you think about climate KPIs and metrics for climate action, you might think of CO2 emissions. Of course, this is not wrong, since the carbon footprint is among the most important indicators for measuring a company’s climate impact. However, its exclusive use for supplier decarbonisation is problematic for three reasons: 

        1. Availability is very limited. 
        1. Comparability is hard due to a lack of calculation standards. 
        1. Measured CO2 emissions are backward looking, so-called lagging KPIs, and only indicate what happened last year. 

        That is why it is crucial to look at forward-looking metrics, so-called leading KPIs. These metrics draw a picture of the direction the company will move towards over the next few years. Thus, they reveal if a company’s climate transformation is already happening and if yes, to what degree. It is therefore important to look at whether climate targets of your suppliers are being seriously pursued and if they are compatible with your own goals. Furthermore, you must know what governance processes are in place within the company, whether the company is managing climate-related risks and opportunities, and what data is already disclosed supporting this. 

        Author: Lara Obst, Chief Climate Office, The Climate Choice

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