Transparency is key.
Operating sustainably isn’t a choice in today’s world of 2024. Legislation and customer demands dictate otherwise. Inaccurate supplier information can lead to unexpected and costly supply chain interruptions. It is a key reason why transparent supply chain practices act as the base for a more sustainable and responsible business landscape.
Knowing this all too well is Walt Sheffler. He is the President at Avendra and has been involved in the organisation for over 23 years. During that time, Avendra has become one of North America’s leading hospitality procurement services providers. Its supply chain management solutions are tailored to each client’s business strategies, while offering unparalleled service through a dedicated customer care team that deliver benefits beyond great savings.
Sheffler explains the importance of operating with transparency in sustainable procurement practices, as it enables stakeholders to evaluate the environmental, social and ethical impacts of purchases. “This transparency fosters critical outcomes, including greater accountability, continuous improvement, and the establishment of trust,” he explains. “Transparency in sustainable procurement drives improvement. We strive to enhance supply chain efficiency, reduce waste, and minimise negative impacts wherever possible, while proactively managing risks and promoting reliability and resilience throughout our relationship. By openly communicating our assessments of supply chain partners, we empower our customers to make better-informed decisions. They gain a deeper understanding of the sustainability-related aspects of their choices.”
Over the past 20+ years, Avendra has formed a key, strategic relationship with Marriott International to create distinct identities with each of Marriott’s 30+ brands in mind. “Marriott’s relentless pursuit of excellence fuels our drive for continuous innovation, while their guest-first philosophy resonates with our own,” says Sheffler. “As we anticipate customer needs, we recognise that every decision revolves around the guest experience. It’s a collaborative force that inspires us to be better every day, ensuring that each property thrives. Our relationship is both inspiring and impactful, reinforcing the belief that ‘success is never final and built hand-in-hand’. From a sustainable procurement perspective, we’ve fine-tuned our approach. It’s about sourcing the right product for the right brand at the right price. Collaboratively, we ensure that each hotel brand meets guest expectations seamlessly.”
Looking ahead, the future of the relationship with Marriott seems bright. As Marriott expands globally, Avendra is streamlining its procurement practices across diverse regions. Our approach is grounded in understanding local dynamics, respecting cultural differences, and adapting to regional supply chains. This ensures consistency and efficiency across international operations, aligning with Marriott’s unwavering commitment to excellence.
“Marriott continues to thrive through meaningful growth, continually pushing boundaries in both geography and innovation,” explains Sheffler. “Looking ahead, our focus remains clear: enhancing experiences through exceptional hospitality. Achieving this objective requires a multi-dimensional approach, anchored by our dedication to fostering franchise growth, which serves as the driving force behind Marriott’s expansion. Our goal transcends mere efficiency and cost savings; we aim to empower Marriott franchisees to prioritise what truly matters – creating memorable moments for their guests.”
